Call Center Representative

🔥 3 minutes ago

🏈 Alabama – Remote

🏈 Alabama – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Call Center Representative

👻 Ghost score 15%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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IronMountain Solutions, Inc.

WebsiteLinkedInAll Job Openings

201 - 500 employees

📦 Logistics

💼 Consulting

🚀 Aerospace

Logistics • Consulting • Aerospace

IronMountain Solutions, Inc. is a DoD/U. S. Government engineering contract support company based in Huntsville, Alabama. Founded in 2007, this Service-Disabled Veteran-Owned Small Business (SDVOSB) emphasizes Extreme Customer Focus® through its core values of integrity, quality, and dedication. The company specializes in systems engineering, hardware engineering, software engineering, cyber security, and program management, among other areas, providing essential solutions and support to its customers in defense and space manufacturing.

📋 Description

• Answer and manage incoming calls and online tips from the public • Gather, clarify, and document information related to alleged criminal or suspicious activity • Review and assess tips to determine relevance and appropriate action • Conduct basic research using government, law enforcement, and open-source systems • Accurately document calls, tips, and findings in government systems • Prepare and route reports to the appropriate field offices or agencies • Escalate urgent or actionable information to designated personnel as needed • Follow established procedures, policies, and data privacy requirements • Provide professional, courteous customer service

🎯 Requirements

• 3+ years of experience in a call center • Experience resolving complex stakeholder or customer issues • Proven ability to manage multiple tasks in a high-volume environment • Strong multitasking skills, including simultaneous data entry, research, and communication • Comfortable working with diverse stakeholders across varying professional backgrounds • Strong analytical, research, and problem-solving skills • Ability to work independently with minimal supervision • Excellent verbal and written communication skills • Active listening skills and sound judgment in complex situations • Experience supporting or training new customer service representatives • Ability to generate ad-hoc reports using internal systems • Experience using telephony systems, CRMs/ticketing tools, and Microsoft Office • Associate’s degree preferred

🏖️ Benefits

• Fully remote work arrangement • Full-time schedule

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