Customer Support Team Lead, Insurance

Job not on LinkedIn

🔥 0 minutes ago

🌐 United States, Canada – Remote

🇺🇸 United States – Remote 🇨🇦 Canada – Remote

🌵 Arizona, California, +14 more states – Remote

🌵 Arizona – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🐊 Florida – Remote 🌽 Illinois – Remote 🎰 Nevada – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🌲 Oregon – Remote 🍂 Massachusetts – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote ⚔️ Virginia – Remote 🍑 Georgia – Remote

💵 $50k - $60k / year

⏰ Full Time

🟠 Senior

💝 Customer Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 8%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
• Jobs at this company usually fill in 21 days.

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Jerry

WebsiteLinkedInAll Job Openings

201 - 500 employees

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

Jerry is an innovative platform that simplifies car ownership by providing tools to compare car insurance, loans, and repair estimates. With services such as PriceProtect™, GarageGuard™, and DriveShield™, Jerry helps users secure better insurance rates, manage car loans, and track vehicle maintenance and repairs. It utilizes advanced technology to provide users with a streamlined insurance shopping experience, offer car diagnostic services, and reward safe driving habits. Jerry is a licensed insurance and loan broker, operating across all 50 U. S. states, and is committed to protecting user data with bank-level encryption.

📋 Description

• Coach a team of 10 insurance agents • Ensure customers receive a white-glove experience • Conduct regular 1:1s, provide feedback, and complete performance reviews • Identify and address performance issues early • Own staffing and coverage • Manage quality reviews, timesheets, and PTO • Ensure agents comply with insurance regulations and Jerry policy • Resolve complex product, carrier, and system issues • Step in on customer calls when needed • Work cross-functionally to resolve operational problems • Help shape initiatives that scale Jerry’s customer experience • Work closely with the Manager, Contact Center Operations

🎯 Requirements

• 3+ years of experience in a high-volume contact center in the insurance or financial services industry • Demonstrated experience in a leadership or "player-coach" capacity (Team Lead, Senior Rep, or Manager) • Active Property & Casualty (P&C) license is required, or willingness to obtain one quickly • Strong technical aptitude • Comfort with CRM tools and omni-channel communication platforms • Must currently reside in an eligible U.S. state or Ontario, Canada • Must be legally authorized to work in the U.S. or Canada

🏖️ Benefits

• Equipment provided • Health insurance • Vision insurance • Dental insurance • Paid time off • Paid parental leave • 401(k) with employer matching • Wellness benefits • Equity opportunities/stock options • Bonus opportunities

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