Senior Customer Experience Manager, Enterprise

🔥 12 hours ago

🇺🇸 United States – Remote

💵 $80k - $120k / year

⏰ Full Time

🟠 Senior

💝 Customer Support

👻 Ghost score 1%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

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Bennie

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

Bennie is an innovative company specializing in employee benefits and HR technology consulting. They offer comprehensive web and mobile platforms that provide high-quality employee benefits solutions. Bennie's services include self-funding health plans, property and casualty insurance solutions, and benefits brokerage services that enhance cost-effectiveness and plan flexibility. By combining modern technology with top-notch consulting, Bennie aims to improve employee satisfaction and streamline HR processes for businesses across various industries.

📋 Description

• Lead and manage day-to-day service relationships and strategy for assigned enterprise customers (~500+ lives) • Ensure high-quality service experiences, rapid issue resolution, and customer satisfaction • Own and execute annual customer account plans and service calendars • Support consulting deliverables including renewal decks, stewardship reports, RFP exhibits, and vendor assessments • Lead open enrollment strategy, readiness, and customer/employee-facing presentations and materials • Support strategic initiatives including self-funding transitions, compliance roadmaps, and administrative system setups • Monitor industry trends, best practices, and regulatory changes and educate customers • Collaborate with sales, data operations, product, and other cross-functional teams • Maintain relationships with customers, carrier/TPA/PBM partners, and internal collaborators • Oversee complex escalations, carrier billing reconciliations, eligibility audits, and contract implementations • Project-manage customer transitions onto Bennie’s platform and service model during onboarding

🎯 Requirements

• 4+ years of account management experience supporting a benefits consulting team and enterprise/large-group book of business (~500+ lives) • Robust experience working with fully insured and self-funded medical benefits programs and service channels • Experience with most ancillary lines of coverage • Active Life & Health Producer’s License • Demonstrated executive presence and strong presentation skills tailored to senior HR leadership and benefit directors • Proficiency with AI productivity tools and prompting • Strong proficiency in MS Excel, Word, and PowerPoint

🏖️ Benefits

• Flexible vacation policy • Paid company holidays • 100% remote work environment • Medical, dental, and vision benefits • HSA & FSA • HRA • Life insurance • Disability insurance • Employee Assistance Program • Headspace • Wellhub • Rocket Lawyer • One Medical Membership • Kindbody • Financial education with Betterment • Stock options for all full-time employees • $1,000 work-from-home stipend • Paid parental and bonding leave • Employee Referral Bonus Program

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