Director, Analytics, Client Success

Job not on LinkedIn

🔥 2 minutes ago

⛰️ Colorado, Illinois, +2 more states – Remote

⛰️ Colorado – Remote 🌽 Illinois – Remote 🗽 New York – Remote 🤠 Texas – Remote

💵 $138k - $170k / year

⏰ Full Time

🔴 Lead

🏆 Customer Success

👻 Ghost score 20%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Jones Lang LaSalle Americas, Inc.

WebsiteLinkedInAll Job Openings

10,000+ employees

🏠 Real Estate

🤝 B2B

💼 Consulting

Real Estate • B2B • Consulting

Jones Lang LaSalle Americas, Inc. is a company that provides commercial real estate services for corporations and investors worldwide. Their focus is on helping clients save money, increase productivity, and improve sustainability in real estate operations.

📋 Description

• Own the end-to-end success of client relationships on the Azara analytics and insights platform • Manage technical project planning, management, and execution during onboarding and delivery • Manage solution deployment in cooperation with analysts, implementation specialists, engineers, and testers • Manage and report delivery risks and issues • Manage user acceptance testing and release plans • Manage communications with stakeholders, business transition teams, and business and IT management • Oversee application configuration and support while liaising with cross-functional teams in a matrix environment • Advise and enable clients on Azara platform capabilities and evolving business needs • Monitor platform usage and adoption trends, identify at-risk or under-utilizing users, and drive enablement plans • Build and present value realization cases, demonstrate ROI, and identify use-case expansion opportunities • Maintain knowledge of product features and proactively enable clients on new capabilities • Ensure positive account and client sentiment throughout the relationship lifecycle • Support BAU processes and identify continuous improvement opportunities in analytics • Capture client feedback and enhancement requests for product and engineering teams

🎯 Requirements

• Proven ability to navigate a large matrix organization • Self-motivated, able to set priorities and work autonomously • Customer service focus • Consultative/advisory skill set — ability to translate platform data and capability into client value realization • IT project management with a concentration on software delivery management • Demonstrated expertise in CRE applications • Cross-functional team coordination • Excellent attention to detail • Experience driving product adoption, client enablement, or usage growth in a SaaS/analytics context • Knowledge of real estate industry preferred • Candidates must be authorized to work in the United States without sponsorship • No visa sponsorship provided

🏖️ Benefits

• 401(k) plan with matching company contributions • Comprehensive Medical, Dental & Vision Care • Paid parental leave at 100% of salary • Paid Time Off and Company Holidays • Early access to earned wages through Daily Pay • Supportive culture and comprehensive benefits package prioritizing mental, physical and emotional health