Manager, Onboarding – Learning Experience

🔥 20 hours ago

🌵 Arizona, Florida, +3 more states – Remote

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⏰ Full Time

🟡 Mid-level

🟠 Senior

🚀 Onboarding Specialist

🦅 H1B Visa Sponsor

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👻 Ghost score 10%

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Logo of Johnson & Johnson

Johnson & Johnson

10,000+ employees

Founded 1886

🏥 Healthcare

⚕️ Healthcare Insurance

💊 Pharmaceuticals

Healthcare • Healthcare Insurance • Pharmaceuticals

Johnson & Johnson is a multinational corporation focused on innovating across multiple sectors of healthcare and medicine. With a commitment to redefining healthcare, the company merges science and technology to address complex diseases through its divisions in innovative medicine and medical technology. Its areas of focus include oncology, immunology, neuroscience, and specialty ophthalmology, as well as interventional solutions and orthopaedics. J&J is dedicated to advancing global health equity and environmental sustainability while fostering innovation, diversity, and inclusion in the workplace. The company strives to provide solutions that connect health and care for providers, patients, and communities worldwide.

📋 Description

• Lead the strategy and end-to-end execution of Patient Service Center onboarding programs, including cohort planning, curriculum sequencing, certifications, and cross-functional alignment • Lead learning enablement planning for product launches, process changes, and priority initiatives impacting Patient Service Centers • Partner with Workforce Management and Operations to align onboarding and training plans with staffing, capacity, and business needs • Conduct change-impact assessments to identify learning, communication, and readiness needs • Establish strategy and standards for learning communications and training rollouts • Create and launch an operational communication framework with cross-functional team members • Lead learning communications and engagement • Coordinate rollout of training, job aids, desk drops, and reinforcements • Maintain ownership of timelines, deliverables, approvals, and handoffs • Serve as primary coordinator for onboarding and learning-related initiatives • Collaborate with Quality and Compliance to meet documentation and audit expectations • Track milestones, risks, and dependencies and provide updates to PSC L&D leadership • Directly manage a small team, including goal setting, prioritization, coaching, and performance feedback • Support team development and foster collaboration and accountability • Perform other duties as assigned

🎯 Requirements

• Bachelor’s degree in related fields such as Pharmaceuticals or Life Sciences • Minimum of 6 years of experience in program management, onboarding, learning enablement, change management, or related roles • Well versed in MS Office Products (Teams, SharePoint, MS Word, PPT, Excel, etc.) • Demonstrated success managing complex, cross-functional programs • Experience supporting onboarding or workforce readiness initiatives • Strong planning, sequencing, stakeholder communication, and communication skills • Ability to operate effectively in fast-paced, operational or frontline environments • Up to 20% travel may be required

🏖️ Benefits

• Inclusive work environment • Equal opportunity employment • Inclusive interview process and disability accommodations

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