Manager, Onboarding – Learning Experience

🔥 15 hours ago

🌵 Arizona, Florida, +3 more states – Remote

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⏰ Full Time

🟡 Mid-level

🟠 Senior

🚀 Onboarding Specialist

🦅 H1B Visa Sponsor

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👻 Ghost score 10%

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Logo of Johnson & Johnson

Johnson & Johnson

10,000+ employees

🏥 Healthcare

💊 Pharmaceuticals

🧬 Biotechnology

Healthcare • Pharmaceuticals • Biotechnology

<Johnson & Johnson> is a global healthcare company that researches, develops, manufactures and markets pharmaceuticals, medical devices and consumer health products. The company focuses on innovative medicines and therapies across oncology, immunology, neuroscience and cardiopulmonary areas, and develops MedTech solutions in cardiovascular, orthopaedics, surgery and vision. Johnson & Johnson also engages in health & wellness education, large-scale manufacturing, investor activities and global social-impact initiatives.

📋 Description

• Lead the strategy and end-to-end execution of Patient Service Center onboarding programs, including cohort planning, curriculum sequencing, certifications, and cross-functional alignment • Lead learning enablement planning for product launches, process changes, and priority initiatives impacting Patient Service Centers • Partner with Workforce Management and Operations to align onboarding and training plans with staffing, capacity, operational constraints, and business needs • Conduct change-impact assessments to identify learning, communication, and readiness needs • Establish strategy and standards for learning communications and training rollouts • Create and launch an operational communication framework with cross-functional team members • Lead learning communications and engagement • Coordinate rollout of training, job aids, desk drops, and reinforcements • Maintain ownership of timelines, deliverables, approvals, and handoffs across Learning, Operations, and support teams • Serve as primary coordinator for onboarding and learning-related initiatives • Collaborate with Quality and Compliance to meet documentation and audit expectations • Track milestones, risks, and dependencies and provide updates to PSC L&D leadership • Directly manage a small team, including goal setting, work prioritization, coaching, and performance feedback • Support team development and foster collaboration and accountability • Perform other duties as assigned

🎯 Requirements

• Bachelor’s degree in related fields such as Pharmaceuticals or Life Sciences • Minimum of 6 years of experience in program management, onboarding, learning enablement, change management, or related roles • Proficiency in MS Office products, including Teams, SharePoint, Word, PowerPoint, and Excel • Demonstrated success managing complex, cross-functional programs • Experience supporting onboarding or workforce readiness initiatives • Strong planning, sequencing, stakeholder communication, and communication skills • Ability to operate effectively in fast-paced, operational, or frontline environments • Up to 20% travel may be required

🏖️ Benefits

• Inclusive work environment • Equal opportunity employment • Inclusive interview process and disability accommodations

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