Customer Support Specialist

🕒 June 30

🇺🇸 United States – Remote

💵 $31 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 52%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Boulevard

WebsiteLinkedInAll Job Openings

201 - 500 employees

💼 Consulting

🏥 Healthcare

🏨 Hospitality

Consulting • Healthcare • Hospitality

Boulevard is a leading client experience platform designed for appointment-based, self-care businesses such as medspas, salons, spas, barbershops, and nail salons. With a focus on enhancing customer engagement and business efficiency, Boulevard offers a comprehensive suite of solutions including self-booking, client profiles, loyalty programs, payment systems, and marketing tools. The platform supports over 30,000 self-care professionals by streamlining scheduling, reports, and point-of-sale operations. Boulevard aims to elevate the self-care experience through innovative technology, empowering practitioners and delighting clients alike.

📋 Description

• Own complex Tier 1 customer support tickets, comprising approximately 85% of the day • Assist customers through live chat, email, text, phone, and screen-sharing • Scope, troubleshoot, anticipate downstream impact, and resolve technical issues • Communicate technical information to customers with varying technical acumen • Modify existing macros or create new responses for individual cases • De-escalate interactions and escalate issues through defined channels when necessary • Flex into other Tier 1 ticket queues based on volume fluctuations • Attend meetings and complete administrative tasks • Spend time on personal development and up-skilling • Contribute to knowledge resources, SOPs, enablement materials, and macros • Surface process and product improvements • Assist the Customer Support Manager with ad hoc projects • Identify incidents and follow incident response protocol • Surface customer trends, churn risks, and upsell opportunities • Collaborate with the remote team and cross-functional partners including Finance, Engineering, Product, and Customer Experience teams • Work Monday-Friday, 9:00 a.m.-6:00 p.m. EST with occasional additional coverage

🎯 Requirements

• 2-4+ years of customer-facing Enterprise Support experience in a fast-paced, scaling SaaS startup environment • Experience supporting a complex technical platform managing data, reporting, user permissions/roles, scheduling, payments, inventory, or a combination • Tier 1 incident response experience • Technical aptitude and ability to use internal resources and external tools • Strong attention to detail • Empathetic, concise, versatile verbal and written communication skills • Sophisticated interpersonal skills and resilient spirit • Outstanding customer rapport • Solutions-oriented problem-solving skills • Flexibility to work occasional extended days and provide on-call holiday coverage

🏖️ Benefits

• 10% bonus of annual base compensation • Equity participation for all full-time employees • Comprehensive medical coverage with up to 100% employee premium coverage and 75% dependent coverage • Annual $1,200 HSA employer contribution for eligible plans • 100% covered dental, vision, life, and disability insurance • 12 weeks of fully paid U.S. parental leave • Flexible paid time off • 10 U.S. company holidays • Fully remote work • $200 home office setup allowance • $50 monthly WFH reimbursement • $200 quarterly Boulevard Bucks for well-being and industry connection • One Medical membership • Employee Assistant Program

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