Customer Support Specialist

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $31 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

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Boulevard

WebsiteLinkedInAll Job Openings

201 - 500 employees

☁️ SaaS

💄 Beauty

🧘 Wellness

SaaS • Beauty • Wellness

Boulevard is a leading client experience platform designed for appointment-based, self-care businesses such as medspas, salons, spas, barbershops, and nail salons. With a focus on enhancing customer engagement and business efficiency, Boulevard offers a comprehensive suite of solutions including self-booking, client profiles, loyalty programs, payment systems, and marketing tools. The platform supports over 30,000 self-care professionals by streamlining scheduling, reports, and point-of-sale operations. Boulevard aims to elevate the self-care experience through innovative technology, empowering practitioners and delighting clients alike.

📋 Description

• Spend ~85% of the day owning complex T1 tickets. • Assist customers via live chat, email, text, phone, and screen-sharing. • Distill and effectively communicate technical information to customers. • Exercise adaptable communication skills. • De-escalate spicy interactions with confidence. • Identify incidents and accurately follow incident response protocol. • Provide valuable customer insights by surfacing trends, churn risks, and upsell opportunities. • Build relationships and collaborate effectively with your immediate remote team and cross-functional partners.

🎯 Requirements

• 2-4+ years customer-facing Enterprise Support experience in a fast-paced, scaling SaaS startup environment. Bonus if you have experience supporting a technical platform within the self-care, data or medical industries. • Previous experience supporting a complex technical platform that manages data, reporting, user permissions/roles, scheduling, payments, inventory or a combination of several of these using internal resources and external tools. • High EQ: You’re an empathetic and concise communicator. • Outstanding customer rapport: Give life to Boulevard values by personifying the brand in every interaction. • Patience, Positivity, Problem solving: Managing Enterprise Support tickets requires a bias for thoughtful action.

🏖️ Benefits

• 401(k) match plus dental, medical, vision, and life insurance. • Flexible vacation day policy. • Work from home stipend every month. • Family planning resources and specialized support programs. • Equity: get ahead on the ground floor and grow with Boulevard. • Boulevard Bucks Learning and Development program allows employees to explore businesses in the market we serve.