Onboarding Specialist

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🚀 Onboarding Specialist

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Boulevard

WebsiteLinkedInAll Job Openings

201 - 500 employees

💼 Consulting

🏥 Healthcare

🏨 Hospitality

Consulting • Healthcare • Hospitality

Boulevard is a leading client experience platform designed for appointment-based, self-care businesses such as medspas, salons, spas, barbershops, and nail salons. With a focus on enhancing customer engagement and business efficiency, Boulevard offers a comprehensive suite of solutions including self-booking, client profiles, loyalty programs, payment systems, and marketing tools. The platform supports over 30,000 self-care professionals by streamlining scheduling, reports, and point-of-sale operations. Boulevard aims to elevate the self-care experience through innovative technology, empowering practitioners and delighting clients alike.

📋 Description

• Manage customer onboarding projects from kickoff through activation using established onboarding processes and implementation standards • Serve as the primary customer contact throughout onboarding • Coordinate onboarding project plans, timelines, milestones, and customer deliverables • Follow up on action items, reinforce timelines, and drive milestone completion • Track onboarding progress and maintain accurate project documentation across Salesforce, GuideCX, and operational systems • Coordinate configuration tasks, data collection, testing activities, and launch readiness preparation • Identify project risks, delays, or blockers and escalate concerns appropriately • Partner with Sales, Product, Engineering, Data Migration, Support, Education, and Customer Success teams • Balance competing priorities across a portfolio of onboarding projects • Contribute ideas to improve onboarding processes, customer experience, and operational efficiency • Participate in onboarding enablement, coaching, and continuous learning opportunities

🎯 Requirements

• 1–3 years of experience in customer onboarding, project coordination, implementation, customer success, or account management roles • Strong organizational and time management skills with attention to detail • Ability to manage multiple projects and competing priorities simultaneously • Strong written and verbal communication skills • Ability to build customer relationships while maintaining professionalism and accountability • Comfortable working within structured processes, timelines, and operational expectations • Strong follow-through and ownership mindset • Ability to identify problems, ask questions, and escalate issues appropriately • Technical aptitude and ability to learn SaaS onboarding workflows, system configurations, and operational processes • Willingness to learn and develop project management, customer management, and onboarding expertise

🏖️ Benefits

• 401(k) match • Dental insurance • Medical insurance • Vision insurance • Life insurance • Flexible vacation day policy • Fully remote work • Monthly work-from-home stipend • Family planning resources • Specialized support programs • Equity • Boulevard Bucks Learning and Development program