Practice Assistant

🕒 September 16

🇺🇸 United States – Remote

💵 $20 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 35%

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Midi Health

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

🛡️ Insurance

🍽️ Food & Beverage

Consulting • Insurance • Food & Beverage

Midi Health is the only virtual care platform dedicated to female midlife health, focusing specifically on perimenopause, menopause, and related health issues. Designed by experts, Midi Health aims to assist women aged 40 and above in navigating the complexities of midlife health through a holistic approach that considers individual health history, lifestyle, and genetics. The platform offers customized care plans that may include hormonal and non-hormonal medications, lifestyle coaching, wellness therapies, and more, all while being covered by most PPO insurance plans.

📋 Description

• Receive, review, flag, and route clinical document requests through assigned workflows • Ensure accurate filing in the EMR and proper follow-up action • Triage inbound administrative calls and messages and escalate or route them according to protocols • Handle incoming medical records, upload and index documents in the EMR, and resolve missing or incomplete data • Coordinate external medical-record requests and complete medical-record steps in applicable Midi Health SOPs • Monitor and manage Medical Records Slack requests, tag cases, escalate urgent items, and maintain closure statuses • Initiate, track, and confirm referrals and consult orders • Coordinate patients, referring providers, and Midi clinicians to ensure timely referral completion • Perform post-visit document-delivery workflows for patients

🎯 Requirements

• Experience in telehealth operations, medical assistant support, or virtual healthcare administration • Proficiency with EMR systems (Athena) and Slack/multiple communication platforms • Strong organizational skills with high attention to detail • Excellent written and verbal communication • Healthcare terminology and HIPAA compliance knowledge • Basic technical proficiency with videoconference tools and telehealth platform troubleshooting • Certified Medical Assistant Administrative (CMAA) or equivalent preferred • Experience handling referrals and prior authorizations preferred • Bilingual (e.g., English/Spanish) or familiarity with diverse patient populations preferred • Ability to work Monday–Friday, 8:30am–5:00pm PST • Must be authorized to work in the United States without current or future sponsorship needs

🏖️ Benefits

• Health, dental, and paid time off benefits • 100% remote work environment • Opportunity to join a fast-growing, mission-driven healthcare startup

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