Manager – Professional Services

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Jonas Software

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏗️ Construction

💼 Consulting

🏥 Healthcare

Construction • Consulting • Healthcare

Jonas Software is a prominent acquirer of vertical market software companies, with a rich history of over 20 years. The company focuses on mission-critical software solutions across various industries, aiming to provide business tools and a network for growth. Jonas Software operates under a decentralized structure, allowing acquired companies to maintain their autonomy while tapping into Jonas's extensive experience and best practices. They adhere to a 'buy & hold forever' strategy, ensuring long-term stability and a permanent home for acquired businesses. With more than 130 successful acquisitions under its belt and being part of Constellation Software, Jonas Software emphasizes preserving the legacy and culture of the companies it acquires, fostering a culture of sharing and leveraging expertise in vertical market software.

📋 Description

• Lead the implementation team responsible for onboarding and integrating new ISV channel partners into the PayFac platform • Oversee partner implementation projects, including integration planning, resource allocation, and timeline management • Develop and manage project plans covering scope, timelines, budgets, risks, and resources • Optimize partner implementation for risk, security, and payment yields • Lead and coach professional services and technical implementation resources • Collaborate with sales and partner success teams to align onboarding plans with partner objectives • Serve as escalation point for implementation issues and resolve roadblocks cross-functionally • Develop and refine implementation processes, documentation, and partner enablement materials • Track performance metrics for high-quality partner onboarding • Champion AI integration into professional services team procedures • Create and maintain departmental procedures • Coordinate with Marketing on customer-facing materials • Serve as project manager on large or VIP projects

🎯 Requirements

• Bachelor’s degree in Business, Computer Science, or a related field • 5+ years of experience in professional services, project management, or partner implementations in a SaaS environment • 2+ years of experience managing a team • Strong understanding of payment processing, gateways, and ISV integration models • Experience working with APIs and technical integration projects • Strong understanding of project management tools and reporting components • Ability to manage multiple projects and client relationships simultaneously • Minimal travel (<15%) could be required for company or client meetings • PMP certification preferred • Experience in fintech, payments or financial services preferred • Experience using teamwork.com as a project management tool preferred • Knowledge of PCI DSS, AML and other compliance standards preferred • Pre-existing legal authorization to work in the United States; this position does not offer visa sponsorship

🏖️ Benefits

• Comprehensive medical, dental, vision, and life insurance plans • 401(k) plan with company match, 100% yours from day one • 15 paid vacation days annually • 5 paid sick days annually • 1 paid personal day annually • Employee Share Program (Ticker: TSE:CSU) • 100% remote-first work model • Flexibility to work from home or a location of choice within country of the job listing