Private Client Manager

🔥 4 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🤝 Client Partner

👻 Ghost score 15%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Kensington Tours

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2006

🏨 Hospitality

🍽️ Food & Beverage

📦 Logistics

Hospitality • Food & Beverage • Logistics

Kensington Tours is a luxury travel company offering personalized, private-guided journeys in more than 100 countries worldwide. The company provides specialty travel experiences such as wildlife and safari tours, golf, ski and sport event travel, food and wine collections, family vacations, and beach and island escapes. Kensington Tours is dedicated to crafting memorable experiences through its concierge service, personalized cruises, and luxury villa stays. The company prides itself on its award-winning service and expertise in delivering custom itineraries to travelers seeking unique and authentic adventures.

📋 Description

• Own and manage a portfolio of high-net-worth and ultra-high-net-worth households, serving as their primary point of contact and trusted advisor for all travel needs • Build deep, long-term client relationships by understanding individual preferences, priorities, travel patterns and expectations, and proactively anticipating future needs • Plan and manage individual travel arrangements, including hotels, air, transfers and other standalone services, providing thoughtful, highly personalized recommendations • Orchestrate the broader Kensington ecosystem for complex travel needs, including bespoke land journeys, villas, yachts, expeditions and private aviation • Maintain end-to-end oversight of every client journey, from initial request and planning through booking, travel and post-trip follow-up • Act as the final quality-control layer for client-facing recommendations, itineraries and arrangements, ensuring every detail is accurate, cohesive and aligned with client preferences and Kensington Private Client standards • Proactively manage client communication, expectations, timelines and issues, taking ownership of challenges and coordinating internal teams and external partners through resolution • Maintain comprehensive client profiles and travel histories within Kensington systems, capturing preferences, feedback and relevant household information • Identify opportunities to deepen each household's relationship with Kensington by connecting clients with relevant products and services • Collaborate across Kensington teams and external partners to deliver a seamless client experience

🎯 Requirements

• 5+ years of experience in luxury travel, hospitality, concierge, private client services or another high-touch luxury environment • Demonstrated success managing high-value client relationships with a strong understanding of the expectations of HNW and UHNW clientele • Strong knowledge of luxury hotels, destinations and international travel; experience with villas, yachts, private aviation and complex travel is an asset • Exceptional relationship-building, written and verbal communication skills, with a polished and highly professional client presence • Meticulous attention to detail and a strong sense of ownership, with the ability to identify gaps, anticipate needs and ensure nothing falls through the cracks • Exceptional organizational skills with the ability to manage multiple households, journeys and competing priorities simultaneously • Strong judgment, resourcefulness and composure when resolving complex or time-sensitive client needs • Highly collaborative, with the ability to coordinate across multiple teams while maintaining clear accountability for the client experience • High degree of discretion and professionalism when handling confidential client information • Commercially minded, with an understanding of how exceptional service drives client retention, referrals and long-term relationship value • Genuine passion for travel and commitment to delivering an exceptional standard of service

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