Manager, Client Delivery – Insurance Discovery

🔥 2 minutes ago

🇺🇸 United States – Remote

💵 $65k - $116.7k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🤝 Client Partner

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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R1 RCM

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2017

💼 Consulting

📦 Logistics

🏥 Healthcare

💰 Private Equity Round on 2024-07

Consulting • Logistics • Healthcare

R1 RCM is a leading provider of revenue cycle management solutions for the healthcare industry. With an emphasis on maximizing financial performance and optimizing patient care, R1 offers a comprehensive platform that integrates data analytics, intelligent technologies, and deep expertise in revenue cycle management. The company assists healthcare providers—ranging from hospitals and health systems to physician and specialty care practices—in capturing revenue opportunities, improving payer and patient cash flows, and ensuring compliance with government regulations. R1 is committed to driving cost reductions and revenue improvements while enhancing the patient experience. Their suite of services includes revenue recovery, clinical integrity, and regulatory navigation, making them a trusted partner for many top healthcare providers.

📋 Description

• Serve as the primary point of contact for assigned Insurance Discovery clients • Build strong client relationships through proactive communication, responsiveness, and consistent follow-through • Manage client expectations and coordinate client-facing activities throughout implementation and steady-state operations • Lead client meetings, status discussions, and service reviews; communicate and document decisions, risks, and next steps • Coordinate client readiness and expectation-setting for releases and operational changes • Coordinate with client IT teams on file specifications, delivery cadence, readiness, corrections, and related milestones • Lead requirements discussions covering exclusions, financial class rules, payer lists, workflows, timing, and client-specific requirements • Translate client needs into actionable requirements for Operations, Product, and Engineering • Maintain client requirements, decisions, workflows, and change documentation as the single source of truth • Monitor client performance, service expectations, key performance indicators, and operational trends • Develop and present client-facing reporting and performance insights • Partner with Operations, Product, Engineering, Client Success, and subject matter experts to investigate concerns and coordinate resolution • Identify and communicate risks, performance concerns, and service issues while driving follow-up • Support continuous improvement opportunities that strengthen client satisfaction, operational performance, and Insurance Discovery outcomes

🎯 Requirements

• Bachelor's degree or equivalent relevant experience • Minimum of 5 years of experience in client delivery, healthcare revenue cycle, operations, client management, or a related field • Strong client relationship, stakeholder management, and presentation skills • Ability to translate business, operational, and technical information into clear requirements and actionable next steps • Strong analytical and problem-solving skills, including interpreting performance data, identifying trends, and communicating meaningful insights • Proficiency with Microsoft Excel and experience developing and presenting data-driven reporting • Strong written, verbal, organizational, and cross-functional collaboration skills • Ability to manage multiple priorities while maintaining clear ownership, documentation, and follow-through • Healthcare revenue cycle experience, particularly within insurance discovery, eligibility, insurance verification, coverage identification, or related patient access functions • Experience working with client business and IT stakeholders on data requirements, file specifications, workflows, and implementation readiness • Experience with Power BI and SQL • Experience working across Operations, Product, and Engineering teams in a cross-functional delivery environment

🏖️ Benefits

• Annual bonus plan at a target of 10.00% • Competitive benefits package • Opportunities to constantly learn, collaborate across groups, and explore new paths for career development • Opportunity to contribute, think boldly, and create meaningful work • Disability reasonable accommodation support during the application process

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