Senior Account Director

Job not on LinkedIn

🔥 6 minutes ago

🗽 New York – Remote

🗽 New York – Remote

💵 $200k - $400k / year

⏰ Full Time

🟠 Senior

🧑‍💼 Account Executive

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Knotch

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2013

☁️ SaaS

🤖 Artificial Intelligence

🤝 B2B

SaaS • Artificial Intelligence • B2B

Knotch is an AI-powered content intelligence and optimization platform that helps brands measure, diagnose, and improve content performance across their websites and customer journeys. Knotch One offers site-wide content audits, engagement and sentiment analytics, conversion and journey tracking, surveys, and AI-driven content optimization, generation, versioning, and playbooks for SEO and LLM discoverability. The company also provides managed AI services (AgentC) and tools for repurposing, testing, and scaling high-performing content tailored to a brand’s voice.

📋 Description

• Own senior stakeholder relationships across a portfolio of enterprise accounts (typically 10–20). • Establish yourself as a strategic advisor aligned to the client’s business model, content strategy, and marketing objectives. • Build, maintain, and evolve Account Plans that define business outcomes, strategic priorities, growth pathways, and commercial timelines. • Lead executive-level conversations that articulate results, needs, opportunities, and partnership direction. • Promote Knotch’s platform and solutions to deepen adoption and strengthen strategic alignment across client teams. • Own renewals, pricing conversations, and commercial strategy for each account. • Partner closely with Customer Success Managers, Consulting, Knotch Leadership, Finance, and Product to structure agreements that support account objectives, align with roadmap considerations, and drive long-term growth potential. • Ensure commercial structures reinforce and accelerate the work led by Customer Success Managers and Strategic Consulting teams. • Maintain rigorous forecasting around renewals, expansions, risk, and multi-year opportunities. • Partner with Customer Success Managers (who own delivery) to ensure commercial strategy reflects real-time client needs and progress. • Work with Strategic Consulting to align commercial components to services, content programs, and ongoing strategic work. • Collaborate with Product leadership when roadmap initiatives influence commercial structuring or customer expectations. • Lead internal alignment around account strategy, executive priorities, renewal posture, and expansion sequencing. • Identify risks, obstacles, or misalignments early and escalate appropriately. • Identify and win new business opportunities within existing accounts—new modules, additional domains, expanded teams, or consulting programs. • Actively broaden stakeholder engagement and internal influence within client organizations. • Ensure Knotch’s solutions are positioned for long-term, multi-stakeholder adoption across marketing, content, SEO, and analytics teams. • Maintain a healthy, strategic, multi-quarter pipeline across the portfolio.

🎯 Requirements

• 8-10+ years of enterprise account management experience • The ideal candidate will have worked at both a SaaS company as well as a marketing agency. • Demonstrated success selling into Director–SVP level stakeholders and managing complex multi-threaded relationships. • Quota-carrying experience or commercial ownership within enterprise accounts. • Strong business acumen—able to connect marketing strategies, content performance, and digital investments to measurable outcomes. • Proficiency with AI-powered sales, research, and productivity tools to accelerate account planning, insight generation, and stakeholder communication. • Excellent communication skills, comfortable presenting to executives over Zoom and in person. • Highly organized with exceptional follow-through; able to manage multiple accounts, priorities, and workstreams simultaneously. • Strong cross-functional instincts and comfort collaborating with Finance, Product, Customer Success, and Strategic Consulting. • Familiarity with integrated marketing, content strategy, or analytics (a plus, not a requirement). • Willingness to travel as needed for key client meetings.

🏖️ Benefits

• comprehensive medical, dental and vision insurance eligibility • 401(k) plan • unlimited PTO • 10+ company-paid holidays • a daily company-wide break • more!