Senior Account Manager

🔥 0 minutes ago

🐊 Florida – Remote

🐊 Florida – Remote

⏰ Full Time

🟠 Senior

💰 Account Manager

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Kobie

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1990

💼 Consulting

🏨 Hospitality

📦 Logistics

Consulting • Hospitality • Logistics

Kobie is a global, market-leading, end-to-end loyalty solutions provider for the world’s most successful brands. With strategy-led technology, Kobie is consistently named an industry leader by Forrester, with a mission of growing value through loyalty. The company specializes in transforming complex customer data into actionable insights and employs composable technology, human-guided AI, and strategic services to enable loyalty outcomes across various sectors including retail, travel and hospitality, financial services, entertainment, QSR, and telecom. Its Kobie Alchemy® Loyalty Cloud platform delivers and measures loyalty experiences that set brands apart.

📋 Description

• Serve as the primary day-to-day client partner and operational lead for a key enterprise account • Manage priorities, timelines, dependencies, risks, and client communications across workstreams • Deliver cross-functional insights, recommendations, thought leadership, and feedback • Own Client Services planning cadence, including 90-day planning, client touchpoints, executive check-ins, and EBRs • Prepare meeting agendas, follow-up reports, client presentations, weekly updates, and correspondence • Develop and operationalize account plans and strategic and technical roadmaps • Coordinate gamification initiatives from concept through launch • Connect client business needs to loyalty technology platform capabilities • Partner with Strategy and Decision Sciences on loyalty insights and recommendations • Manage client requests, scope changes, risks, and issues through resolution • Identify project risks, dependencies, and delivery challenges • Own project estimates, timelines, and resource plans • Support account financial health through resource allocation, forecasting, invoicing, profitability, and growth opportunities • Collaborate with Strategy, Decision Sciences, Creative, CRM, Product, Technology, Development, QA, and other cross-functional teams

🎯 Requirements

• Bachelor’s degree in Marketing, Business, Communications or related field • 5+ years of experience, preferably in loyalty, marketing, client services or technology-enabled marketing • Experience serving as a day-to-day client lead for a complex enterprise account or program • Understanding of general marketing principles is required • Experience coordinating complex cross-functional initiatives across strategy, creative and technology teams • Ability to manage multiple projects and workstreams simultaneously • Strong verbal, written communication, and presentation skills • Strong project management and planning skills • Ability to work independently and make decisions in a fast-paced environment • Strong technical aptitude with loyalty platforms, SaaS products, and martech ecosystems • Strategic and tactical marketing experience across multiple channels and customer journeys • Ability to understand performance metrics and communicate insights and recommendations • Foundational understanding of financial business principles and customer data concepts • Ability and willingness to travel as needed for client meetings, workshops, business reviews, and other key engagements

🏖️ Benefits

• Flexible Time Off • Nine Company-Wide Holidays • A diverse suite of benefits prioritizing growth, development, and personal well-being • Remote work flexibility • Periodic travel to support team collaboration, customer engagements, training, and company events