Vice President of Operations

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $150k - $190k / year

⏰ Full Time

🔴 Lead

👔 Vice President

👻 Ghost score 0%

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Logo of Koda Health

Koda Health

11 - 50 employees

🏥 Healthcare

⚕️ Healthcare Insurance

☁️ SaaS

Healthcare • Healthcare Insurance • SaaS

Koda Health is a company that provides digital planning solutions for serious illness, focusing on advance care planning and chronic kidney disease management. Their platform combines clinical support and digital tools to help patients create actionable medical directives and improve care coordination, particularly for high-risk groups. Koda Health's scalable and secure cloud-based technology integrates seamlessly with electronic medical records and aims to improve patient outcomes, operational efficiency, and equitable access to healthcare. By utilizing intuitive features like video explainers and personalized support, they facilitate proactive medical decision-making and ensure patient preferences are understood and executed across various healthcare stakeholders.

📋 Description

• Own clinical operations and client success as a single delivery engine • Bring Koda's digital product and clinical service line under unified operating measures • Manage end-to-end delivery for every client contract from onboarding through renewal • Lead staffing and people management for the service line, including capacity planning, hiring, onboarding, performance management, and difficult personnel conversations • Develop and test patient, caregiver, and referring-provider engagement strategies within contractual constraints • Define, instrument, and review operating metrics connecting product performance to clinical delivery • Provide delivery feedback to leadership and sales on effective customer profiles and deployment models • Improve realized revenue against contracted value • Improve patient engagement, scheduled high-risk patient calls, provider referral volume, revenue stability, staffing resilience, Patient Advocate onboarding speed, client satisfaction, renewals, client onboarding, deployment-level margin, and clinical program metrics

🎯 Requirements

• Hands-on AI fluency; ability to build with AI and demonstrate workflows and their effect on output or headcount math • Ability to set standards for responsible AI adoption across a mixed clinical and non-clinical team • Experience personally owning hiring, onboarding, capacity planning, performance management, and metrics for a delivery organization • Ability to unify software metrics and clinical delivery metrics and diagnose their drivers • Product-minded approach to increasing patient and provider engagement • Strategic organization design skills, including forming and documenting a clear structural view early • Understanding of how health systems and health plans buy, deploy, and find value in similar programs, or ability to learn extremely quickly • Ability to develop three direct reports toward strategic thinking • Ability to deliver a structural team assessment within the first 90 days • Experience owning hiring and performance for a service line, including scalable capacity models • Ability to lead clinical and non-clinical staff as one fully remote team • Also valued: experience running a business combining software with services or clinical delivery; experience leading clinicians; familiarity with Medicare Advantage, value-based care, or serious illness care

🏖️ Benefits

• Meaningful work: helping patients with serious illness receive care aligned with what matters most to them • Proven partnerships with leading health systems and health plans • A fully remote, mission-driven team • A senior seat with direct access to the executive team and real influence on how the company scales

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