Associate Director, Product Experience Strategy

🔥 1 minute ago

🤠 Texas, Virginia, +1 more states – Remote

🤠 Texas – Remote ⚔️ Virginia – Remote ☕ Washington – Remote

💵 $143.6k - $273k / year

⏰ Full Time

🟠 Senior

👔 Director

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Kyndryl

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2021

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

Kyndryl is a leading IT infrastructure services provider, serving thousands of enterprise customers worldwide. The company specializes in designing, building, managing, and modernizing complex, mission-critical information systems. Kyndryl offers a range of services including IT consulting, cloud services, cybersecurity, data and AI solutions, and digital workplace transformation. With a strong focus on innovation, partnerships, and co-creation, Kyndryl helps businesses tackle IT complexity and drive operational excellence. The company operates across various industries such as automotive, healthcare, banking, and more, providing expertise and solutions to address industry-specific challenges. Kyndryl's global network and strategic alliances empower enterprises to adapt to the evolving technology landscape, ensuring their essential systems are reliable and efficient.

📋 Description

• Lead a flagship data and AI experience for a major enterprise customer • Own product outcomes, direction, and priorities • Hold the product vision and translate it into a roadmap and clearly ordered backlog • Decide whether each release delivers expected outcomes • Align senior stakeholders across the customer's organization • Map stakeholder needs and journeys • Turn competing priorities into clear decisions • Define the business case and determine what is customer-specific versus reusable by Kyndryl • Build trust with Kyndryl technical account leaders and move quickly with them • Partner with a senior designer to bring experience direction to life • Partner with a technical program manager to enable reliable execution • Weigh technical leads' architecture and feasibility input in product decisions • Lead product and experience direction on complex application projects across Kyndryl Vital • Shape how Vital takes ideas from concept to shipped software • Define human-in-the-loop boundaries, agent autonomy, trust, and transparency for AI experiences • Build responsible AI choices into the roadmap

🎯 Requirements

• Bachelor's degree or equivalent experience • Experience in industrial, manufacturing, energy, utilities, or infrastructure settings • Experience at a design consultancy, agency, or studio, as well as in enterprise product environments • Future-state prototyping with tools such as Figma Make • Knowledge of responsible AI frameworks and practices • Experience with facilitation tools such as Miro or Mentimeter • Product ownership, including outcome-based roadmaps, continuous discovery, backlog ordering, and clear trade-off decisions • Experience leading human-centered enterprise software products or experiences at scale, from strategy through launch • Experience building journeys, service blueprints, and future-state visions • Experience defining value cases and success measures and shaping reusable solutions • Experience planning and leading stakeholder and user interviews • Experience designing and leading workshops and co-creation sessions • Experience shipping complex data experiences, including User Acceptance Testing • Technical fluency with architects, engineers, and technical account leaders • Experience defining agentic AI experiences, including human-in-the-loop design, trust, and transparency • Understanding of agile delivery and shaping user stories and acceptance criteria in Azure DevOps or a similar platform, such as Jira • Executive storytelling skills • Preferred: MBA; MS in Industrial Design, Service Design, Strategic Design, Design Innovation, Product Innovation, or Product Management

🏖️ Benefits

• Discretionary annual bonus program based on performance • Medical and dental coverage • Disability benefits • Retirement benefits • Paid leave • Paid time off • Comprehensive benefits package • Employee learning programs • Access to certifications, including Microsoft, Google, Amazon, Skillsoft, and many more • Company-wide volunteering and giving platform • Ability to donate, start fundraisers, volunteer, and search over 2 million non-profit organizations

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