Senior Director, BSS Transformation

🔥 1 minute ago

🇺🇸 United States – Remote

💵 $220k - $290k / year

⏰ Full Time

🟠 Senior

👔 Director

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Vonage

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2001

💼 Consulting

🏥 Healthcare

📦 Logistics

💰 $225M Post-IPO Debt on 2014-08

Consulting • Healthcare • Logistics

Vonage is a global leader in communications services, offering a robust suite of tools including Communications APIs, Unified Communications, and Contact Centers solutions. The company empowers businesses to reach and engage customers across various channels such as messaging, voice, and video, facilitating superior customer experiences. Vonage integrates advanced technologies like AI and automation to enhance operational efficiency and customer satisfaction, supporting industries ranging from healthcare to retail with tailored communications solutions. As a testament to its capabilities, Vonage is consistently recognized as a leader in Communications Platform as a Service (CPaaS).

📋 Description

• Define and own the BSS transformation roadmap aligned to Vonage's commercial, operational and customer experience ambitions • Translate business needs across lead-to-cash, billing, rating, identity, account management, data and platform services into priorities and design principles • Challenge legacy ways of working and drive toward a simpler, more scalable and integrated future-state BSS landscape • Establish and lead transformation governance, controls and decision-making mechanisms • Maintain connectivity with operational teams on migration, adoption and change impacts • Partner with the Sr. Director of BSS to manage legacy scope and prevent net-new functionality from being added to legacy systems • Own the transformation budget, including forecasting, spend tracking and investment alignment • Identify, mitigate and escalate risks across workstreams • Partner with Product, Engineering, Architecture, Operations, Finance, Sales and Commercial teams to align scope, sequencing, dependencies and delivery outcomes • Act as the senior business and product voice for the transformation • Lead vendor evaluations, including RFPs/RFIs, evaluation criteria, response coordination and structured selection • Validate vendor capabilities, integration feasibility and technical fit before platform commitments • Identify, document and roll out end-to-end process changes supporting future-state BSS capabilities

🎯 Requirements

• Senior experience leading large-scale BSS, OSS, lead-to-cash, billing, rating, CRM, identity or platform-services transformation programmes • Ability to shape strategy, establish governance, align senior stakeholders, and turn ambiguous needs into clear priorities • Hands-on experience in end-to-end business process transformation and re-engineering across multiple stakeholder groups, including change and adoption of ownership • Strong understanding of enterprise SaaS and back-office systems: CRM, billing, rating, analytics, identity, APIs and integration architecture • Proven ability to make trade-offs across scope, sequencing, investment, risk, technical debt and business value • Credible with senior technical, product, commercial and operational stakeholders; able to influence without direct line authority • Nice to have: background in telecoms, CPaaS, UCaaS, SaaS or other high-volume transactional technology environments • Nice to have: experience with systems migration, platform consolidation, acquisition integration or business process re-engineering • Nice to have: familiarity with scaled agile delivery, product operating models, transformation governance, data models, APIs and integration patterns

🏖️ Benefits

• Medical, Dental & Vision Insurance • 401(k) • Ericsson Care Line • Discretionary Time Off (DTO)/Hourly Paid Time Off (PTO) • Volunteer Time (VTO) • Additional benefits and perks will be shared and discussed with you by the recruiter during the interview process.

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