Kyndryl
10,000+ employees
Founded 2021
🏢 Enterprise
🔒 Cybersecurity
☁️ SaaS
Enterprise • Cybersecurity • SaaS
Kyndryl is a leading IT infrastructure services provider, serving thousands of enterprise customers worldwide. The company specializes in designing, building, managing, and modernizing complex, mission-critical information systems. Kyndryl offers a range of services including IT consulting, cloud services, cybersecurity, data and AI solutions, and digital workplace transformation. With a strong focus on innovation, partnerships, and co-creation, Kyndryl helps businesses tackle IT complexity and drive operational excellence. The company operates across various industries such as automotive, healthcare, banking, and more, providing expertise and solutions to address industry-specific challenges. Kyndryl's global network and strategic alliances empower enterprises to adapt to the evolving technology landscape, ensuring their essential systems are reliable and efficient.
Technical Support Specialist
🔥 0 minutes ago
🏄 California – Remote
💵 $100.1k - $190.1k / year
⏰ Full Time
🟡 Mid-level
🟠 Senior
📞 Support Engineer
🦅 H1B Visa Sponsor
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Kyndryl
10,000+ employees
Founded 2021
🏢 Enterprise
🔒 Cybersecurity
☁️ SaaS
Enterprise • Cybersecurity • SaaS
Kyndryl is a leading IT infrastructure services provider, serving thousands of enterprise customers worldwide. The company specializes in designing, building, managing, and modernizing complex, mission-critical information systems. Kyndryl offers a range of services including IT consulting, cloud services, cybersecurity, data and AI solutions, and digital workplace transformation. With a strong focus on innovation, partnerships, and co-creation, Kyndryl helps businesses tackle IT complexity and drive operational excellence. The company operates across various industries such as automotive, healthcare, banking, and more, providing expertise and solutions to address industry-specific challenges. Kyndryl's global network and strategic alliances empower enterprises to adapt to the evolving technology landscape, ensuring their essential systems are reliable and efficient.
📋 Description
• provides structured product-oriented support for a Kyndryl client’s embedded, real-time, Linux, cloud-edge, and platform software environments • provides Level 1 and/or Level 2 support, including case triage, diagnostics, technical investigation, root-cause support, workaround assistance, case documentation, and escalation support • Level 1 case intake, triage, and issue reproduction; Level 2 advanced troubleshooting • documenting solutions, contributing to knowledge resources, mentoring support engineers
🎯 Requirements
• 0-3 years of experience in Customer Service or Technical Support • Experience with Cisco Nexus and IOS technologies • Experience with F5 ASM and LTM configuration and troubleshooting
🏖️ Benefits
• medical and dental coverage • disability • retirement benefits • paid leave • paid time off
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