Director of Operational Excellence – Strategy

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🏄 California – Remote

🏄 California – Remote

💵 $160k - $185k / year

⏰ Full Time

🔴 Lead

⚙️ Operations

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Leap

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51 - 200 employees

🏭 Manufacturing

📦 Logistics

⚡ Energy

Manufacturing • Logistics • Energy

Leap is a company that provides a powerful and easy-to-use platform for managing grid services portfolios. They enable businesses to connect distributed energy resources to wholesale energy markets, helping them earn revenue and contribute to a cleaner, more resilient grid. Leap's software-only solution seamlessly integrates with existing systems, facilitating market access without the need for specialized hardware. Their platform supports battery storage, smart buildings, and EV charging, allowing companies to monetize these assets through flexible grid support. Leap partners with smart energy technology providers to optimize energy storage, grid-interactive technologies, and renewable energy solutions.

📋 Description

• Partner with the CEO to set annual operational priorities, a 2- to 3-year operational and technology roadmap, and an agency-wide KPI framework • Translate strategy into accountable project plans with owners, milestones, deadlines, resources, and success measures • Establish monthly executive dashboards and regular leadership reporting • Evaluate organizational capacity, role clarity, succession needs, and scalable cross-functional processes • Lead change management, communication, adoption, and staff engagement for major operational initiatives • Lead implementation and optimization of Salesforce CRM, WorkMarket payment workflows, Microsoft 365/SharePoint/Teams, and other approved systems • Assess case management, learning management, project management, and automation solutions • Develop integrated referral intake, provider onboarding, documentation, reporting, and administrative workflows • Coordinate vendors, implementation schedules, staff training, user adoption, data governance, access controls, and return on investment • Build dashboards and automated reporting with privacy and security safeguards • Supervise the Operations Manager and ensure continuity of administrative support, facilities, procurement, vendor management, accounts-payable coordination, and operational technology • Create and maintain agency-wide standard operating procedures, process maps, service standards, and responsibility matrices • Standardize calendars, schedule updates, cross-department handoffs, referral routing, and action tracking • Monitor bottlenecks, implement corrective process changes, and measure timeliness, accuracy, and efficiency • Partner with finance and the CEO on budgets, spending controls, forecasting inputs, and resource allocation • Establish leadership reporting, project reviews, issue escalation, and follow-up cadences • Maintain a centralized strategic initiatives tracker • Coach direct reports, conduct performance evaluations, identify development needs, and support cross-functional leadership capacity • Escalate unresolved program, compliance, financial, or personnel risks • Support QA corrective actions while preserving QA independence and clinical and residential directors’ professional oversight • Prepare operational updates, KPI summaries, and implementation reports for CEO and board review • Support CEO-led strategic planning, committee work, and external stakeholder communications • Represent LEAP on approved operational projects with vendors, Regional Centers, and community partners

🎯 Requirements

• Master’s degree from an accredited institution in Public Administration (MPA), Business Administration (MBA), Public Policy (MPP), Nonprofit Management, Organizational Leadership, Healthcare Administration (MHA), or a closely related field required • Seven to ten years of progressively responsible operations or organizational leadership experience, including cross-functional execution and team management • Experience leading systems implementation, operational transformation, process improvement, and change management • Strong project management, analytical, financial, and technology skills • Proficiency with CRM, Microsoft 365, dashboards, and workflow tools • Ability to communicate clearly, build trust, protect confidential information, and balance mission-centered services with operational rigor • Nonprofit, healthcare, disability services, or social services experience preferred • Familiarity with California Regional Centers and Title 17 desirable • Lean Six Sigma Green Belt certification, PMP certification, or formal training in organizational change management preferred • Equivalent demonstrated success leading measurable process-improvement initiatives valued • Applicants must reside in California

🏖️ Benefits

• Competitive benefits package; specific benefits and eligibility discussed during recruitment • Full-time, exempt employment

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