Call Center Agent

Job not on LinkedIn

🕒 4 days ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Call Center Representative

👻 Ghost score 12%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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LEFT LANE

WebsiteLinkedInAll Job Openings

11 - 50 employees

🏠 Real Estate

🏨 Hospitality

✈️ Travel

Real Estate • Hospitality • Travel

LEFT LANE is a vertically integrated real estate development, brand, and design firm that specializes in acquiring and transforming historic, iconic properties into distinctive hospitality and lifestyle destinations. The firm focuses on placemaking and community engagement, delivering compelling design, dynamic guest experiences, and anticipatory service. LEFT LANE's portfolio includes the February 2024 debut of Hotel Bardo Savannah and the forthcoming Recess Hotel & Club flagship (opening in Savannah in 2026). The company plans to acquire, convert, or develop $1. 5B in projects over the next five years in high-growth U. S. markets such as Savannah, Memphis, Pittsburgh, Providence, and Phoenix.

📋 Description

• Handle inbound calls, emails and chats for every property in the portfolio • Book, modify and cancel reservations • Convert inquiries into confirmed stays by presenting room types, rates, packages and upgrades • Maintain in-depth knowledge of each property's rooms, amenities, dining, events, policies and brand voice • Serve as a point of contact for pre-arrival and in-stay requests • Capture guest preferences, dietary requirements, celebrations and accessibility needs • Route requests to the appropriate on-property team • Address billing questions, reservation concerns and service complaints • Document cases and escalate to property leadership when appropriate • Partner with Front Office, Sales, Revenue, Concierge and Food & Beverage teams • Enter and update reservations, guest profiles and notes accurately in property management and reservation systems • Follow payment card and data privacy procedures • Meet service and productivity standards, including call quality, response time and conversion • Participate in call reviews and coaching • Share ideas to improve the guest experience

🎯 Requirements

• Hospitality, reservations or call center experience, ideally in a luxury or lifestyle hotel environment • Sales or upselling experience preferred • Warm phone presence and polished written communication • Proficiency with SynXis VoiceAgent, StayNTouch and Revinate is strongly preferred • Demonstrated ability to ramp quickly on new tools required • Strong organizational skills and attention to detail • Ability to handle unexpected requests, resolve issues with poise and adapt to changing guest needs • Self-motivation and ability to work independently and stay connected with a distributed team • Ability to remain focused in a remote environment • LQA training or certification is a plus • Familiarity with Forbes Travel Guide service standards valued • Must be based in the United States • Quiet, distraction-free home workspace • Reliable high-speed internet • Availability to work a flexible schedule including evenings, weekends and holidays

🏖️ Benefits

• Medical, dental, vision and wellness benefits for eligible full-time team members • Company-matched 401(k) with fast vesting • Up to 20 days of paid time off • Paid holidays • Paid birthday • Employee rates at select Leading Hotels of the World properties • Discounts at Highgate hotels worldwide • Referral incentives and guest recognition programs • Career development opportunities across a growing hospitality portfolio • Opportunities to learn, lead and build a career alongside an ambitious hospitality team

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