Senior Digital Employee Experience Engineer

Job not on LinkedIn

🔥 2 minutes ago

🇺🇸 United States – Remote

💵 $131.3k - $237.3k / year

⏰ Full Time

🟠 Senior

👩‍👩‍👧‍👦 Human Resources (HR)

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Leidos

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1969

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Leidos is a leading systems integrator in science, technology, and engineering, providing solutions that transform and enable the missions of its customers. The company operates across various markets, including aviation, defense, energy, government, healthcare, intelligence, science, and space. Leidos is involved in AI, digital modernization, cyber operations, and integrated and mission software systems. With a commitment to diversity, equity, inclusion, and sustainability, Leidos also engages in charitable efforts and community enrichment programs. Additionally, it contributes to developing solutions for counter-unmanned aerial systems and electric vehicle infrastructure for military applications.

📋 Description

• Engineer, administer, and optimize the Nexthink Infinity platform, including Collectors, Investigations, Dashboards, Campaigns, Alerts, Remote Actions, and role-based access • Ensure platform stability, scalability, security, and data integrity through governance, compliance, and operational standards • Own platform upgrades, feature adoption, continuous improvement, supporting documentation, and playbooks • Partner cross-functionally to drive adoption of Nexthink capabilities • Develop, test, and maintain Nexthink Remote Actions and automated remediation workflows • Build proactive and reactive automations for endpoint, application, and user experience issues • Develop self-healing capabilities for device health, application performance, configuration drift, compliance gaps, network connectivity, and Microsoft 365 experience issues • Create reusable automation frameworks and engineering standards • Design and implement integrations between Nexthink and ServiceNow, Microsoft Intune/SCCM, Moveworks, Microsoft 365, Splunk, and other endpoint management, monitoring, and ITSM solutions • Leverage APIs, web services, and automation platforms to orchestrate workflows and automate data exchange • Collaborate with engineering, operations, and platform teams to operationalize DEX insights and remediation workflows • Ensure integrations align with enterprise architecture, security standards, and governance requirements • Build dashboards, investigations, and reports covering device health, application performance, collaboration, network quality, and employee sentiment • Use NQL and platform analytics to identify trends, root causes, and automation opportunities • Deliver operational and executive reporting demonstrating DEX program effectiveness and business value • Translate telemetry and UX data into actionable recommendations for IT and business stakeholders • Design and manage Nexthink Campaigns to gather feedback, measure sentiment, and drive digital adoption • Partner with support and engineering teams on change initiatives and employee technology experience • Identify recurring issues, high-volume incidents, and experience gaps suitable for automation • Partner with EUC, Infrastructure, Security, Service Management, and Engineering teams to improve DEX and contribute to DEX strategy, roadmap, and maturity initiatives • Stay current on Nexthink capabilities, automation technologies, and industry best practices

🎯 Requirements

• Must have an active Public Trust with ability to obtain Secret or higher, as needed • US citizenship required • Bachelor's degree in Information Technology, Computer Science, or Engineering with 12+ years of relevant experience; equivalent relevant experience may be considered in lieu of a degree • 5+ years of hands-on experience administering, engineering, and supporting the Nexthink Infinity platform • 10+ years of experience supporting enterprise IT infrastructure, End User Computing (EUC), workplace technology, and/or endpoint engineering environments • Proven experience implementing and scaling Nexthink in large enterprise environments supporting 10,000+ endpoints • Extensive hands-on experience with Nexthink Remote Actions, Investigations, Dashboards, Campaigns, Alerts, Application Experience, Software Metering, and Nexthink Query Language (NQL) • Advanced scripting and automation experience, including PowerShell (required), Bash/Shell scripting (preferred), automated remediation and self-healing solutions, API/web service integrations, and integrating Nexthink with ServiceNow, Moveworks, or similar platforms • Strong knowledge of endpoint management and enterprise technologies, including Intune, SCCM, Jamf, Microsoft 365, Active Directory/Entra ID, and endpoint security • Proven analytical and troubleshooting skills, with experience using data to drive improvements in complex enterprise environments • Nexthink certification(s) and experience with AI Drive and Adopt preferred • Experience with ServiceNow ITSM/ITOM, asset management, and observability platforms such as Splunk preferred • Knowledge of DEX frameworks, employee sentiment measurement, and Experience Level Objectives (XLOs) preferred