Senior Reporting and Analytics Specialist – Salesforce CRM Analytics SME

Job not on LinkedIn

🔥 32 minutes ago

🇺🇸 United States – Remote

💵 $87.1k - $157.4k / year

⏰ Full Time

🟠 Senior

🌐🧑‍💼 Salesforce Consultant

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Leidos

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1969

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Leidos is a leading systems integrator in science, technology, and engineering, providing solutions that transform and enable the missions of its customers. The company operates across various markets, including aviation, defense, energy, government, healthcare, intelligence, science, and space. Leidos is involved in AI, digital modernization, cyber operations, and integrated and mission software systems. With a commitment to diversity, equity, inclusion, and sustainability, Leidos also engages in charitable efforts and community enrichment programs. Additionally, it contributes to developing solutions for counter-unmanned aerial systems and electric vehicle infrastructure for military applications.

📋 Description

• Design, develop, and maintain enterprise reports, interactive dashboards, analytical datasets, and business intelligence solutions using Salesforce CRM Analytics and other approved reporting tools • Translate contractual reporting requirements, PWS, SLAs, and operational needs into reporting specifications and standardized performance metrics • Develop and maintain Salesforce CRM Analytics datasets, recipes, dataflows, calculated fields, and dashboard visualizations • Create Salesforce reports and dashboards supporting patient engagement, care coordination, case management, referral management, appointment scheduling, and contact center operations • Develop reporting capabilities using Amazon Connect operational data, including contact volumes, queue performance, average handle time, average speed of answer, abandonment rates, service levels, and agent productivity • Integrate and analyze data from Salesforce Health Cloud, Amazon Connect, and other authorized enterprise data sources • Develop dashboards supporting workforce forecasting, staffing analysis, schedule adherence, agent occupancy, and operational performance monitoring • Create and maintain recurring daily, weekly, monthly, and ad hoc contractual and management reports • Establish standardized metric definitions, reporting calculations, data validation procedures, and documentation • Develop and maintain analytical data models, data transformations, automated refresh processes, and reporting integrations • Troubleshoot reporting discrepancies, data quality issues, dataset refresh failures, and dashboard performance problems • Perform testing and validation before production deployment • Collaborate with Salesforce developers, Amazon Connect developers, and system administrators • Maintain reporting documentation, data mappings, calculation methodologies, and requirements traceability • Ensure compliance with DoD/DHA cybersecurity, privacy, data access, and information protection requirements • Identify opportunities to automate manual reporting and improve reporting efficiency, accuracy, and operational visibility

🎯 Requirements

• Bachelor's degree in Computer Science, Information Systems, Data Analytics, Business Intelligence, Mathematics, Statistics, or a related technical discipline and 4–8 years of relevant experience, or a master's degree with 2–6 years of relevant experience; equivalent experience may be considered in accordance with Leidos policies • At least 3 years of experience developing enterprise reports, dashboards, analytical datasets, or business intelligence solutions • Hands-on experience with Salesforce CRM Analytics, Tableau, Power BI, or comparable enterprise analytics platforms • Experience developing Salesforce reports, dashboards, custom report types, and analytical data models • Experience translating business and operational requirements into reporting specifications and analytical solutions • Experience integrating, transforming, and analyzing data from multiple enterprise application systems • Strong understanding of data modeling, data validation, reporting calculations, and performance metrics • Experience using SQL, Salesforce query tools, or comparable data retrieval and analysis technologies • Experience troubleshooting reporting discrepancies, data quality issues, and analytical processing problems • Familiarity with software development lifecycle processes, testing, and change management • Strong analytical, problem-solving, technical documentation, and communication skills • Ability to independently manage complex reporting assignments and collaborate effectively with technical and operational stakeholders • Ability to meet applicable DoD/DHA personnel security and suitability requirements • Must be able to obtain and maintain a Public Trust Security Clearance • Preferred: Salesforce CRM Analytics and Einstein Discovery Consultant certification or equivalent demonstrated CRM Analytics experience • Preferred: Salesforce Certified Administrator or Salesforce Platform App Builder certification • Preferred: Advanced experience with Salesforce CRM Analytics datasets, recipes, dataflows, dashboards, and SAQL • Preferred: Experience with Salesforce Health Cloud or Service Cloud, Amazon Connect, Amazon QuickSight, Amazon Athena, Amazon S3, AWS Glue, Tableau, Microsoft Power BI, government contractual performance reports, healthcare contact centers, workforce management reporting, automated reporting processes, DoD/DHA/VA or federal healthcare programs, HIPAA, FedRAMP, DoD RMF, and regulated healthcare workflows

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume