Docusign Administrator II

🔥 0 minutes ago

🐊 Florida – Remote

🐊 Florida – Remote

⏰ Full Time

🟢 Junior

🖥️ Administration

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Lennar

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1954

🏗️ Construction

🏠 Real Estate

Construction • Real Estate

Lennar is a leading homebuilding company in the United States, known for building beautiful communities in desirable markets across the country. With a strong focus on quality craftsmanship, Lennar offers a range of housing options including single-family homes, townhomes, condominiums, and homes designed for active adults and multigenerational living. They also provide comprehensive home buying services including financing through Lennar Mortgage and partnerships with Opendoor for selling existing homes. Operating in 26 states, Lennar is recognized for its commitment to creating communities that cater to diverse lifestyles.

📋 Description

• Create, modify, and support DocuSign user accounts, including Sender, Admin, and Help Desk roles • Process permission changes, name and e-mail updates, and Federated ID resets • Administer signing group membership, shared account access, and template share access • Locate envelopes by sender name or recipient name using DocuSign tools and reporting • Access and review envelopes originating from Salesforce and DocuSign, including full audit trail and history review • Resolve signing group errors caused by inactive members and reissue affected envelopes • Process envelope ownership transfers between users • Partner with the DocuSign Dev team to escalate and resolve account and envelope issues requiring configuration changes • Coordinate with the Business Helpdesk on login errors and account lockouts outside DocuSign's direct control

🎯 Requirements

• 1–3 years of experience in systems administration, IT support, or business application/help desk support • Working knowledge of DocuSign or a comparable e-signature platform • Strong attention to detail and comfort managing a high volume of ticket-based requests • Clear, professional written communication for user-facing support • Ability to follow documented procedures precisely while flagging edge cases appropriately • Preferred: Experience supporting DocuSign in a Salesforce-integrated environment • Preferred: Familiarity with ServiceNow or a similar ITSM ticketing platform • Preferred: Exposure to real estate, legal operations, procurement, or another regulated industry • DocuSign eSignature (Admin Console) • Salesforce • ServiceNow (or equivalent ITSM ticketing tool) • Microsoft Teams / Outlook

🏖️ Benefits

• Medical, Dental, and Vision coverage • 401(k) Retirement Plan with a $1 for $1 Company Match up to 5% • Paid Parental Leave • Associate Assistance Plan • Education Assistance Program • Up to $30,000 in Adoption Assistance • Up to three weeks of vacation annually from the moment of hire • Holiday Leave • Sick Leave • Personal Day policies • New Hire Referral Bonus Program • Home Purchase Discounts • Everyone’s Included Day