Support Engineer

Job not on LinkedIn

🔥 0 minutes ago

🏄 California – Remote

🏄 California – Remote

💵 $61k - $71k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Lenus

WebsiteLinkedInAll Job Openings

201 - 500 employees

🏥 Healthcare

💰 Series A on 2021-06

Healthcare

Lenus is a company that partners with leading health and fitness coaches to empower their growth and elevate their coaching businesses. Focusing on health, fitness, nutrition, and holistic well-being, Lenus provides innovative technology and strategic support to facilitate growth for coaches, enabling them to focus on delivering value to their clients. With a mission to accelerate the holistic health revolution, Lenus combines tech, expertise, and human connection to transform the coaching landscape.

📋 Description

• Serve as the first point of contact for coaches, clients, and Lenus employees regarding questions and issues with Lenus products • Identify, reproduce, and report product issues with relevant information to the appropriate teams • Access databases, correct or alter data, and write and execute SQL queries to solve issues • Collaborate across cross-functional teams and time zones, building remote workplace relationships and translating complex requirements into actionable technical plans • Provide product managers, engineers, and designers with contextual insights into user pain points and feedback for product improvements • Stay current on product features and updates • Document and share knowledge about issues and product updates • Maintain internal and external product knowledge bases

🎯 Requirements

• Customer service experience, preferably within a SaaS environment • Proactive self-starter with a track record of end-to-end ownership and independent follow-through • Experience or strong knowledge of SQL • Other programming languages are a plus but not required • Strong analytics, critical thinking, and problem-solving skills • Strong documentation skills for maintaining internal and external knowledge bases • Strong written and verbal communication skills, including articulating technical concepts clearly to colleagues and customers • Customer-oriented mindset and dedication to helping others

🏖️ Benefits

• Salary range $61,000 - $71,000 depending on your experience and qualifications • Unlimited PTO policy • Structured and prioritized development opportunities • Development feedback cycle with quarterly check-ins • A Macbook and other hardware to support you in your daily work • Comprehensive Health Insurance & Parental Leave Policy • Extensive onboarding, where we'll provide you with all the tools you need to succeed in the role