Senior Technical Account Manager

🕒 September 15

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

🧑‍🔧 Technical Account Manager

👻 Ghost score 33%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Level AI

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2018

🤖 Artificial Intelligence

☁️ SaaS

🏢 Enterprise

💰 $39.4M Series C - Level AI on 2024-07

Artificial Intelligence • SaaS • Enterprise

Level AI is a customer experience (CX) platform that uses proprietary AI models to analyze and automate contact center interactions. It scores 100% of customer interactions, deploys AI voice agents, provides real-time agent assist and coaching, automates quality assurance (Auto-QA), and delivers voice-of-the-customer analytics. Level AI Latitude comprises seven task-specific models designed for enterprise CX, claiming improved cost-efficiency and speed versus general-purpose LLMs. The company targets high-volume, regulated contact centers in industries such as financial services, healthcare, retail, and insurance, and emphasizes security and compliance (ISO 27001, SOC2, HIPAA, PCI, GDPR).

📋 Description

• Serve as the primary technical point of contact for enterprise customers, driving adoption and value • Understand customer business goals and technical requirements, providing strategic guidance on best practices and AI-driven solutions • Collaborate with engineering and product teams to relay customer feedback and influence roadmap decisions • Troubleshoot technical issues and provide proactive solutions to improve platform performance and user experience • Conduct regular business reviews, provide insights from customer interactions, and drive value realization • Develop and maintain strong relationships with key stakeholders to ensure long-term customer success and retention • Comply with Level AI’s information security, privacy, data protection, and acceptable-use policies • Protect company, customer, and confidential information; use only approved systems and access information strictly based on business need • Complete required security and privacy training and promptly report any suspected security incident, data exposure, or policy violation

🎯 Requirements

• 4+ years of experience in a Technical Account/Customer Success Manager, Solutions Engineer, or Customer Success Engineer role in an Enterprise SaaS or AI environment • Strong understanding of AI, NLP, and cloud-based SaaS solutions • Excellent communication and relationship-building skills, with the ability to explain complex technical concepts to non-technical audiences • Proven ability to troubleshoot technical issues and work cross-functionally with engineering and product teams • Experience managing enterprise customer accounts and driving adoption of technical solutions • Impeccable character attributes, including drive, problem-solving, and teamwork • Experience implementing AI CX CCaaS contact center technologies (bonus)

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