Senior Technical Account Manager

Job not on LinkedIn

🕒 September 14

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

🧑‍🔧 Technical Account Manager

👻 Ghost score 20%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Onyx Security

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2024

🤖 Artificial Intelligence

🔒 Cybersecurity

☁️ SaaS

Artificial Intelligence • Cybersecurity • SaaS

Onyx is the secure control plane for AI agents and models. It helps security, governance, and AI teams discover, monitor, and control AI agents across SaaS, cloud, endpoints, and code. The platform provides AI observability (visibility into prompts, responses, and agent actions), AI security (threat detection, runtime and prompt-injection defenses, and enforcement), AI governance (natural-language policy controls, auditability, and regulatory compliance support), AI orchestration (agent and model setup, cost/latency optimization), and AI ROI measurement. Onyx includes a Guardian Agent that continuously supervises and remediates risks, integrates with major model providers (Anthropic, OpenAI, Amazon, Microsoft, Google), and positions itself as an enterprise SaaS solution to enable responsible, scalable AI agent adoption. The company cites metrics such as 1. 1M+ agents secured, 1. 8M+ employees covered, and 66. 2M+ sessions analyzed.

📋 Description

• Serve as the primary post-sale technical contact for assigned enterprise accounts from onboarding through renewal and expansion • Guide practitioners on deployment, configuration, and best practices • Advise executives on AI risk posture and governance strategy • Lead integration into customer environments, including agent frameworks, identity, cloud, SIEM/SOAR, and data platforms • Define success plans tied to measurable security outcomes • Troubleshoot issues and run technical deep-dives • Write scripts for diagnostics and automation • Escalate effectively to drive resolution • Monitor account health • Lead QBRs and executive briefings • Channel structured feedback to Product and Engineering • Partner with Sales on expansion • Coordinate resources across customer, Product, Engineering, and Security teams to help customers realize measurable value from the Onyx platform

🎯 Requirements

• 7+ years in customer-facing technical roles (TAM, Solutions Engineer, Customer Success Engineer, or similar) in B2B SaaS, with significant time on enterprise accounts • Background in cybersecurity, cloud security, identity, or data protection • Scripting skills (Python, Bash, or similar) • Comfort with REST APIs, cloud platforms (AWS/Azure/GCP), and modern security tooling • Executive presence and excellent communication • Proven ability to advise senior security leaders and translate technical detail into business risk and value • Consultative, customer-obsessed mindset with a bias for action • Experience working cross-functionally with Product, Engineering, and Sales • Experience with AI/ML platforms, LLM tooling, or agent frameworks is a strong plus • Experience with AI governance, agent security, LLM risk, data leakage, and agentic workflows is nice to have • Prior startup experience building or scaling a Customer Success / TAM function is nice to have • Familiarity with Salesforce, Zendesk, Gainsight, or similar CRMs, ticketing systems, and customer-health platforms is nice to have • Relevant certifications such as CISSP, CCSP, or cloud provider certifications are nice to have

🏖️ Benefits

• Remote work model • Health insurance and wellness benefits • Equity participation • Performance-based incentives

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