National Account Manager

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Libra Solutions

WebsiteLinkedInAll Job Openings

201 - 500 employees

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

Libra Solutions is a company dedicated to easing the burdens of litigation by leveraging technological innovation and financial strength. They aim to level the playing field in legal disputes, allowing for fair outcomes regardless of financial resources. Libra Solutions' offerings include enhancing critical workflows through technology, providing funding to personal injury plaintiffs, purchasing or financing medical receivables, and offering inheritance funding. Their Personal Injury Solutions Platform facilitates smoother operations for attorneys and healthcare providers, while Oasis Financial supports personal injury plaintiffs awaiting settlement. MedLien® Solutions assists healthcare providers by providing immediate liquidity. Furthermore, they offer inheritance funding to help estate heirs access their inheritance more quickly. Libra Solutions is committed to leadership and integrity, actively participating in nonprofits that advocate for patient access to healthcare and responsible consumer lending.

📋 Description

• Serve as the primary relationship owner for MoveDocs' largest and most strategic law firm partnerships. • Build and maintain trusted relationships with firm leadership and key stakeholders. • Develop a comprehensive understanding of each firm's structure, objectives, workflows, office locations, and market dynamics. • Act as the internal subject matter expert on assigned accounts and ensure alignment across departments. • Lead regular business reviews, market visits, and strategic planning discussions. • Proactively identify workflow breakdowns and implement corrective actions before they affect scheduling, settlement timelines, or customer satisfaction. • Own forward-looking account plans, forecast top-of-funnel growth, and partner with Revenue, Operations, and Analytics leadership on staffing models. • Monitor account performance using operational and financial metrics, client feedback, and Power BI dashboards. • Drive preventative process improvements, tighter execution discipline, and sustainable service results. • Coordinate cross-functional resources to resolve issues and improve execution. • Establish expectations with law firm partners regarding quality, responsiveness, and workflow adherence. • Drive continuous improvement in workflows, communication, service delivery, SLAs, and mutual accountability. • Build partnerships across Operations, Revenue, Product, and Executive Leadership. • Lead through influence, facilitate root-cause analysis, and align stakeholders around solutions. • Own issue resolution end-to-end and maintain accountability through implementation. • Partner with Regional Vice Presidents and Operations leaders to ensure consistent execution across locations. • Maintain regular visibility within assigned firms through travel and in-person engagement. • Ensure MoveDocs service standards are delivered consistently across offices and markets. • Drive revenue growth, retention, expansion, client satisfaction, settlement-rate achievement, forecast accuracy, escalation reduction, platform adoption, and successful cross-functional initiatives. • Complete quarterly business reviews with firm leadership. • Within 90 days, establish credibility, develop 2027 top-of-funnel forecasts, and create remediation plans for the top 3–5 risks per relationship. • Within 6 months, reduce escalations, improve operational metrics including settlement rate, and implement at least one scalable workflow improvement per relationship.

🎯 Requirements

• Proven success managing complex, enterprise-level client relationships. • Experience managing operationally complex accounts where success depends on workflow execution. • Strong executive communication and relationship management skills. • Ability to analyze data, identify trends, and translate insights into action. • Demonstrated experience leading cross-functional initiatives without direct authority. • Strong operational mindset focused on accountability, execution, and continuous improvement. • Track record of driving behavior change with external partners or customers. • Comfort operating in an ambiguous environment and taking ownership without clear authority. • Ability to lead through influence. • Ability to travel regularly to support client relationships and business objectives. • Strategic thinking. • Relationship building. • Operational drive. • High accountability. • Collaboration and influence. • Proactive problem solving. • Customer focus and strong business acumen.

🏖️ Benefits

• Competitive compensation • Choice of multiple medical plans • Dental insurance • Vision insurance • Life insurance • 401(k) with generous company match • Flexible spending accounts for medical and dependent expenses • Time off to recharge