Regional Manager, Field Service – South Central

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🤠 Texas – Remote

🤠 Texas – Remote

💵 $109.4k - $153.8k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

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Life Fitness

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🧘 Wellness

🏥 Healthcare

🏭 Manufacturing

Wellness • Healthcare • Manufacturing

Life Fitness is a leader in the wellness and fitness services industry, having crafted state-of-the-art cardio and strength equipment that aligns with human biomechanics for over five decades. Founded in 1968 with the invention of the first electronic exercise bike, Life Fitness continues to innovate to meet the evolving challenges of collective wellbeing. The company partners with customers to create high-performance solutions that are accessible to all, driven by a commitment to performance, quality, and reliability. Their mission is to inspire and empower individuals to work out and lead healthier lifestyles.

📋 Description

• Lead and manage Field Service Technicians within the assigned territory • Coordinate technicians, Independent Service Operators, and other field service resources • Develop regional field service strategies and allocate resources based on customer needs and business priorities • Partner with key customer accounts to ensure effective field service operations and customer experiences • Coordinate field activities with Sales Representatives • Establish and drive field service performance metrics, including response time, first-time fix rate, time to close, work volume, productivity, revenue, and profitability • Analyze regional performance data, run operational reports, and develop action plans • Drive continuous improvement in service efficiency, customer satisfaction, and financial performance • Oversee, evaluate, recruit, and develop Independent Service Operators • Conduct regional resource and capacity reviews and ISO physical inventory audits • Serve as an escalation point for complex customer service issues and coordinate resolutions • Conduct field visits with technicians and service operators to coach and provide feedback • Identify training and development opportunities • Provide product quality, reliability, and technical feedback to Engineering and Product Support • Support the promotion and sale of service contracts, parts, marketing programs, and related offerings • Manage field technician inventory and inventory levels • Manage the operating budget and P&L for the assigned territory • Monitor expenses and improve cost efficiency and profitability • Manage the regional field service fleet • Promote safety programs and ensure compliance with company safety policies

🎯 Requirements

• 3–5 years of experience in field service operations, preferably in a lead, supervisor, or management role • Bachelor’s degree or equivalent combination of education and relevant work experience required • Demonstrated leadership experience in a Field Service organization with technical and supervisory responsibilities • Experience servicing, testing, calibrating, troubleshooting, and repairing electronic and mechanical equipment • Success driving customer service, technician productivity, revenue, and operational performance • Experience managing third-party service providers or contractors preferred • Experience managing budgets, P&L, inventory, or fleet operations preferred • Strong leadership, relationship-building, communication, organizational, analytical, and problem-solving skills • Ability to interpret operational data and reports and translate insights into improvements • Strong technical aptitude with electronic and mechanical equipment • Proficiency in Microsoft Office, including Word and Excel • Familiarity with Oracle or other ERP/service management systems preferred • Ability to collaborate with Sales, Engineering, Product Support, Finance, and other cross-functional teams • Strong business judgment balancing customer needs, operational performance, and financial objectives • Ability to travel approximately 15–25% throughout the assigned region

🏖️ Benefits

• Annual discretionary bonus through the Manager Incentive Plan • Mobile allowance for business-related personal cell phone use • 401(k) savings plan with 4% employer match • Medical, dental, and vision insurance • Parental, medical, and military leaves of absence • Paid time off • 12 paid holidays annually • Paid vacation beginning at 13 days annually • Paid sick leave as provided under state and local laws • Company-paid short-term disability • Optional long-term disability • Health savings account • Health care and dependent care reimbursement accounts • Employee and dependent life insurance • Supplemental life and AD&D insurance • Hospital indemnity • Identity protection • Legal services • Adoption assistance • Tuition assistance • Commuter benefits • Employee discounts • Employee assistance program with free counseling sessions • Access to an on-site fitness center with Life Fitness and Hammer Strength equipment