Customer Support Engineer

🕒 October 15

🏄 California, Colorado, +2 more states – Remote

🏄 California – Remote ⛰️ Colorado – Remote 🌲 Oregon – Remote ☕ Washington – Remote

💵 $64.4k - $90.2k / year

⏰ Full Time

🟢 Junior

📞 Support Engineer

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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LILT AI

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2015

🤖 Artificial Intelligence

☁️ SaaS

🏢 Enterprise

💰 $25M Funding Round - LILT on 2025-06

Artificial Intelligence • SaaS • Enterprise

LILT AI is a multilingual AI platform that helps enterprises and public-sector organizations create, translate, verify, and manage content across languages at scale. It combines domain-specific AI models, continuous model training, and a human intelligence layer of professional linguists to deliver secure, brand-consistent localization, translation verification, and multilingual model development. The platform offers enterprise project management, 100+ native integrations, on-prem and air-gapped deployments, and tools to train, evaluate, and govern multilingual AI for use cases like website localization, product launches, technical documentation, and regulatory/compliance communications.

📋 Description

• Assist linguists and platform customers with day-to-day platform questions, including running jobs, opening and processing files, and navigating the LILT interface • Join weekly customer calls and ad hoc calls to explain technical issues clearly and follow through to resolution • Investigate and reproduce reported errors • Filter and document bugs before escalating them to Engineering • Communicate feature requests to Product • Handle incoming support requests in a timely manner, meeting SLAs and keeping customers informed • Document and relay frequent customer pain points and feature suggestions to drive platform and process improvements • Support users of LILT's AI-powered translation and localization platform

🎯 Requirements

• 1–3 years of experience in customer support, technical support, localization support or similar customer-facing roles • Comfortable working with technical products and learning new tools quickly • Strong written and verbal communication skills • Analytical mindset and ability to investigate problems methodically and determine when to escalate • Required expertise in SQL and database management • Required expertise in Google Cloud Platform (GCP) • Required expertise in REST APIs • Required expertise in authentication and single sign-on (SSO) troubleshooting • Bachelor's degree or equivalent experience preferred; Computer Science, Linguistics or a related field is a plus but not required

🏖️ Benefits

• Remote work arrangement • Growth opportunities • Global collaboration • Compensation ranges determined based on relevant experience, skill set, qualifications, and business and organizational needs

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