Solutions Architect

🔥 13 hours ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 Solutions Engineer

👻 Ghost score 12%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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ListEngage

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2004

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

ListEngage is a Salesforce exclusive Marketing Cloud Full Stack Partner that focuses on driving digital transformation through data-driven personalization, AI integrations, and enhanced customer experiences. With over 20 years of experience, ListEngage helps businesses optimize their use of Salesforce technologies across various clouds, including Marketing Cloud, Service Cloud, and Data Cloud, to achieve ambitious marketing goals and deeper customer engagement.

📋 Description

• Design, develop, test, and deploy autonomous AI agents using Salesforce Agentforce across Salesforce clouds • Build and configure custom Agent Actions using Flows, Apex, Prompt Templates, and MuleSoft APIs • Design and implement agent topics, instructions, and guardrails to ensure accurate and safe agent responses • Create proof of concepts to evaluate agent feasibility and demonstrate business value before full implementation • Develop custom Prompt Templates and engineer system prompts for optimal agent performance • Integrate agents with Data Cloud, external systems, and third-party LLMs using MuleSoft or APIs • Implement agent security, including Einstein Trust Layer configuration and data masking • Perform unit testing and simulation testing, and support user acceptance testing • Monitor agent performance analytics and continuously optimize based on conversation metrics • Troubleshoot and resolve issues related to agent responses, actions, and integrations

🎯 Requirements

• 3+ years of development and configuration experience within Salesforce Platform • Hands-on experience building and deploying Agentforce agents in production environments • Expertise in Salesforce Flow, including autonomous mode flows, and Apex for custom agent actions • Experience with API development and integration, including designing and consuming RESTful APIs via MuleSoft or native Salesforce • Proficiency in prompt engineering and working with Large Language Models (GPT-4, Claude, etc.) • Experience with Data Cloud or similar customer data platforms • Knowledge of programming languages such as JavaScript, Python, and/or Apex • Understanding of AI/ML concepts, retrieval-augmented generation (RAG), and grounding techniques • Experience with agent testing methodologies and conversation design principles • Required Salesforce Administrator certification • Required AgentBlazer Champion certification • Required Platform Developer I certification • Deep understanding of Agentforce architecture, Agent Builder, and the Atlas Reasoning Engine • Ability to design conversational AI experiences with appropriate agent tone, personality, and guardrails • Strong prompt engineering skills with ability to iterate and optimize agent instructions • Knowledge of Einstein Trust Layer, data security, and compliance requirements for AI agents • Experience with agent performance monitoring, A/B testing, and continuous improvement • Ability to translate business requirements into agent capabilities and action plans • Strong understanding of when to use agents vs. traditional automation, including Flows and Apex • Familiarity with multi-agent orchestration and handoff patterns • Knowledge of Salesforce metadata deployment, including DevOps, change sets, or CI/CD pipelines • Excellent problem-solving skills and ability to debug complex agent behaviors • Strong communication skills to explain agent capabilities and limitations to non-technical stakeholders

🏖️ Benefits

• Competitive salary and performance-based incentives • Comprehensive benefits package, including health, dental, and vision insurance • Opportunities for professional development and career growth • A collaborative and inclusive work environment • 100% remote work arrangements (minimal travel may be required per client need)

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