AI/ML Engineering Director

Job not on LinkedIn

🔥 4 minutes ago

⚜️ Louisiana – Remote

⚜️ Louisiana – Remote

💵 $170.1k - $230k / year

⏰ Full Time

🔴 Lead

👮‍♀️ Software Engineering Manager

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

LouisianaNOW.Jobs

WebsiteLinkedInAll Job Openings

51 - 200 employees

🎯 Recruiter

🏪 Marketplace

Recruitment • Marketplace

LouisianaNOW. Jobs is a regional jobs portal and talent attraction site focused on connecting job seekers to employers and economic opportunities across Louisiana. The site highlights regional communities, industry sectors, current employers who are hiring, career advice articles, and job listings, and appears to be operated or supported by LED FastStart (Louisiana Economic Development). It’s positioned as a marketplace that promotes Louisiana’s growing industries and helps match talent with local openings and employer investment announcements.

📋 Description

• Assess current-state service desk and contact center environments, including people, process, technology, and operating and costing models • Design future-state support models emphasizing AI, automation, self-service, and workflow orchestration • Develop modernization roadmaps aligned to federal mission requirements, user experience goals, and operational efficiency objectives • Analyze client data to create value-based proposals demonstrating return on investment and measurable cost savings • Advise clients on reducing manual effort and repetitive support activities through intelligent automation and AI-driven solutions • Brief internal and customer stakeholders on relevant technologies and methodologies • Support capture and business development efforts, including proposals, requests for information, and whitepapers • Support transformation initiatives involving ITSM, customer experience, omnichannel support, and enterprise service management • Facilitate workshops, stakeholder interviews, and operational assessments • Convert operational pain points into scalable technical and process solutions • Produce architectural documentation, transformation strategies, business cases, and executive-level briefings • Collaborate with delivery teams, engineers, and client stakeholders to align solutions with mission outcomes and compliance requirements • Evaluate, recommend, and implement conversational AI/chatbots, virtual agents, intelligent routing, KCS, RPA/agentic automation, workflow automation platforms, agent assist capabilities, and predictive analytics/reporting • Drive outcomes including reduced labor-intensive support, increased automation and self-service, improved customer and employee experience, faster resolution times, operational efficiency gains, measurable cost optimization, sustainable modernization, and portfolio growth

🎯 Requirements

• Bachelor’s Degree in Information Technology or equivalent experience • 5+ years of related experience required • 15+ years of related experience preferred • 8+ years of experience in artificial intelligence, machine learning, intelligent workflow automation, or a related technical field • Must be able to obtain and maintain a Top Secret security clearance • US Citizenship required • Experience delivering modern AI methods to real-world problems in complex technical environments across Government or Commercial industries • Experience designing or implementing AI and automation solutions within support organizations • Ability to assess and redesign support operating models for efficiency and scalability • Strong executive communication and client-facing consulting skills • Experience owning or supporting a portfolio of work, including delivering to a cost model or owning P&L • Familiarity with Agentic and Gen AI-enabled support capabilities and copilots • Experience developing business cases or ROI/cost models for automation initiatives • Hands-on experience with Virtual Agents, LLM orchestration, Agentic AI patterns, safety/compliance/guardrails, conversational design, AI evaluation frameworks, prompt engineering, and context engineering

🏖️ Benefits

• Comprehensive benefits and wellness packages • 401(k) with company match • Competitive pay • Paid time off • AI-powered career tool identifying career steps and learning opportunities • Internal mobility team supporting career goals • Full-flex work week • Medical plan options, including plans with Health Savings Accounts • Dental plan options • Vision plan • Pre-tax and post-tax 401(k) contributions up to IRS annual limits • Vacation, sick, personal, holiday, parental, military, bereavement, and jury duty leave • Typically 15 days of paid leave per calendar year • 10 paid holidays per year • Up to 160 hours of paid family leave in a rolling 12-month period for eligible employees • Short- and long-term disability benefits • Life insurance • Accidental death and dismemberment insurance • Personal accident insurance • Critical illness insurance • Business travel and accident insurance • Award-winning culture of innovation • Military-friendly workplace