National Assistance Center Quality Assurance Specialist

Job not on LinkedIn

🔥 0 minutes ago

⚜️ Louisiana – Remote

⚜️ Louisiana – Remote

💵 $17 - $20 / hour

⏰ Full Time

🟢 Junior

🔧 QA Engineer (Quality Assurance)

🚫👨‍🎓 No degree required

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

LouisianaNOW.Jobs

WebsiteLinkedInAll Job Openings

51 - 200 employees

🎯 Recruiter

🏪 Marketplace

Recruitment • Marketplace

LouisianaNOW. Jobs is a regional jobs portal and talent attraction site focused on connecting job seekers to employers and economic opportunities across Louisiana. The site highlights regional communities, industry sectors, current employers who are hiring, career advice articles, and job listings, and appears to be operated or supported by LED FastStart (Louisiana Economic Development). It’s positioned as a marketplace that promotes Louisiana’s growing industries and helps match talent with local openings and employer investment announcements.

📋 Description

• Review live and recorded phone calls for customer service and information accuracy • Write effective, actionable feedback on customer interaction evaluations • Facilitate calibration sessions with internal employees and client representatives • Use Microsoft Excel to report and identify performance trends from quality-process data • Represent quality in PMO and operations meetings • Use quality data to recommend improvements • Prioritize work and meet contractual deadlines • Maintain confidentiality regarding employee information • Work independently and as part of a team • Proactively communicate concerns or issues affecting deliverables or the business • Occasionally engage with customers by phone as needed • Foster the quality assurance approach and plan across the program • Monitor customer interactions, analyze quality data, identify trends, and communicate program quality performance

🎯 Requirements

• High school diploma • 1+ years of experience in a call center environment • Demonstrated experience communicating with executive-level leadership • Intermediate proficiency with Microsoft Office products: Word, Excel, Visio, PowerPoint, and Project • US Citizenship • Experience with quality management systems preferred • Experience with call playback software preferred • Ability to multitask, complete tasks without direct supervision, and function in a dynamic, fast-paced environment preferred • FEMA program experience preferred • Ability to possess or obtain no security clearance is required; public trust/other required: Other

🏖️ Benefits

• 401K with company match • Internal mobility team dedicated to helping you own your career • Collaborative teams of highly motivated critical thinkers and innovators • Ability to make a real impact on the world around you • Medical plan options, some with Health Savings Accounts • Dental plan options • Vision plan • Full flex work weeks where possible • Vacation, sick, personal, holiday, paid parental, military, bereavement, and jury duty leave • Typically 15 days of paid leave per calendar year • 10 paid holidays per year • Up to 160 hours of paid family leave in a rolling 12-month period for eligible employees • Short- and long-term disability benefits • Life insurance • Accidental death and dismemberment insurance • Personal accident insurance • Critical illness insurance • Business travel and accident insurance