Senior Manager, Retail Operations – Projects

🔥 0 minutes ago

🦌 Connecticut – Remote

🦌 Connecticut – Remote

💵 $110k - $135k / year

⏰ Full Time

🟠 Senior

⚙️ Operations

👻 Ghost score 0%

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Lovesac

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1998

🏭 Manufacturing

💼 Consulting

🛒 Retail

Manufacturing • Consulting • Retail

Lovesac is a direct-to-consumer furniture and home goods company specializing in modular, highly customizable seating — best known for its Sactionals (rearrangeable couches), Sacs (large comfortable seats), and a wide range of washable, interchangeable covers. The brand emphasizes comfort, durability and sustainability with products designed to adapt and last, sells through e-commerce and retail channels, and markets financing and promotional offers to consumers.

📋 Description

• Lead high-impact enterprise and retail initiatives supporting strategic priorities, operational goals, customer experience, and long-term growth • Manage projects from concept through implementation, including timelines, resources, risks, budgets, and stakeholder expectations • Develop project roadmaps, business cases, implementation plans, success metrics, and executive updates • Partner with senior leaders to identify opportunities improving operational effectiveness, scalability, employee experience, and business performance • Drive alignment and accountability across cross-functional teams • Identify and implement solutions that streamline processes and increase efficiency across retail and corporate functions • Lead initiatives involving store operations, customer experience, labor optimization, technology adoption, field support, and enterprise processes • Establish reporting frameworks and measure project impact and progress • Facilitate project working sessions, steering committee meetings, and stakeholder reviews • Build relationships between field and corporate teams to support implementation and adoption • Communicate project priorities, milestones, risks, dependencies, and outcomes • Develop rollout strategies, communication plans, training resources, and support materials • Support organizational change, readiness, engagement, and adoption • Anticipate risks and remove barriers to execution • Monitor post-launch performance and drive continuous optimization • Research emerging trends, technologies, and industry best practices • Lead pilot programs, test-and-learn initiatives, and strategic projects • Evaluate initiative performance and recommend scaling successful solutions • Support strategic priorities and special projects • Perform other reasonable duties requested by management

🎯 Requirements

• 7+ years of experience in project management, program management, retail operations, consulting, business transformation, or related leadership roles • Bachelor's degree in Business Administration, Operations Management, Project Management, Supply Chain, Organizational Leadership, or a related field, preferred • MBA, PMP certification, or equivalent project/program management certification preferred • Proven success leading complex, cross-functional initiatives from strategy through execution and adoption • Experience driving operational improvements, organizational effectiveness initiatives, process redesign, or change management programs • Strong strategic thinking and business acumen • Exceptional project and program management skills, including planning, prioritization, risk mitigation, stakeholder management, and executive communication • Proficiency in project management software such as Monday.com, Smartsheets, Microsoft Project, Microsoft Office Suite (Excel, PowerPoint, Word), Power BI, or similar required • Demonstrated ability to influence, align, and drive accountability across multiple stakeholders and departments without direct authority • Experience developing business cases, operational frameworks, implementation plans, success metrics, and executive-level presentations • Strong facilitation, communication, and presentation skills • Proficiency with project management, reporting, and collaboration tools • Retail, consumer products, omnichannel, or customer experience preferred • Results driven and able to meet or exceed KPIs, goals, and deadlines • Must be able to travel using various forms of transportation as required by the Company • Must comply with Lovesac policies and procedures and work collaboratively with employees and clients • Candidates must fully reside in the United States at all times during employment • Immigration sponsorship is not available for this role

🏖️ Benefits

• Annual Bonus Program • Inaugural Grant Equity Award • 401K Matching Contribution • Financial Wellness Tools • Medical, Dental, Vision • Health Savings and Flexible Spending Accounts • Paid Parental Leave • Life/AD&D • Short Term and Long-Term Disability • Critical Illness and Accident Insurance • Employee Assistance Program • Up to 160 hours of paid time off within our fiscal calendar year, prorated from date of hire • 8 paid company recognized holidays • Pet Insurance • Generous Associate Discounts • Reasonable accommodations during the application or interview process