Care Navigator

🔥 5 minutes ago

🇺🇸 United States – Remote

💵 $18 - $20 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

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• Jobs at this company usually fill in 21 days.

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Lucet

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🏥 Healthcare

⚕️ Healthcare Insurance

☁️ SaaS

Healthcare • Healthcare Insurance • SaaS

Lucet is a tech-enabled behavioral health company that combines human care teams and digital tools to connect individuals to timely, in-network mental health and substance-use care. It partners with health plans, employers, providers, and members through portals (employer/HR, member, provider, partner) and services such as EAP, care navigation, and provider resources to optimize access, quality, and value-driven behavioral healthcare.

📋 Description

• Serve as the primary point of contact for members and providers handling inbound behavioral health inquiries • Verify eligibility and benefits and provide education on services • Assist with claims and authorizations and route calls accurately • Maintain HIPAA compliance • Conduct behavioral health screenings • Schedule appointments and referrals and connect members to network services • Escalate crisis situations and clinical concerns to appropriate staff and resources • Provide empathetic customer service and resolve routine claims inquiries • Explain denials and submissions and escalate complex issues when appropriate • Collaborate across teams on process improvements and operational changes • Identify risk indicators during member interactions • Document interactions across multiple systems and manage required paperwork • Facilitate demographic updates and authorization requests • Achieve performance metrics and contractual and service-level requirements • Foster teamwork and support member care outcomes

🎯 Requirements

• High School Diploma • Excellent written and verbal communication skills • Organizational and time management skills • Problem-solving skills • Ability to create warmth, openness, and calmness through phone-based communication • Ability to establish trust quickly and motivate members through an engaging motivational approach • Flexibility in managing conversations around varied member needs and concerns • Strong computer skills, including MS Office Suite, Adobe Acrobat, and data processing • Proficiency with data entry across multiple systems while talking and typing simultaneously • Ability to pass background checks upon hire and throughout employment, including criminal, employment, education, sanctions, prohibited-party, sex-offender-registry, and 10-panel drug-screen checks • High-speed internet service with minimum download speed of 20 Mbps, upload speed of 5 Mbps, and maximum latency of 100 milliseconds • Ability to work from a fixed, designated home workspace meeting company requirements • Ability to use a dual-monitor desktop setup and hardwired internet connection • Ability to adhere to a stationary workstation requirement

🏖️ Benefits

• Quarterly performance-based, discretionary incentive • Medical, dental, and vision coverage • 401(k) with competitive employer match • Company-paid life and disability insurance • Paid parental leave and wellbeing incentives • Generous paid time off, including volunteer time • Flexible spending accounts for healthcare and dependent care • Professional development opportunities and tuition reimbursement • Remote work flexibility • Company-provided equipment • Opportunity for meaningful personal and professional growth

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