Care Navigator

🔥 7 minutes ago

🌽 Illinois, Minnesota, +1 more states – Remote

🌽 Illinois – Remote ❄️ Minnesota – Remote 🏰 Missouri – Remote

💵 $25 - $27 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 17%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Rezilient Health

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏥 Healthcare

⚕️ Healthcare Insurance

☁️ SaaS

Healthcare • Healthcare Insurance • SaaS

Rezilient Health is a healthcare company offering a primary and multi-specialty care benefit designed to be both comprehensive and cost-effective for businesses and their employees. It provides integrated healthcare services through its CloudClinics, virtual care, and connected digital devices, allowing employees to access high-quality healthcare efficiently and affordably. The company emphasizes preventative care and sustainable health outcomes while reducing reliance on emergency and urgent care services, thereby lowering overall healthcare costs for businesses. Rezilient Health's innovative approach includes same-day in-clinic and virtual appointments, along with 24/7 messaging access to healthcare providers.

📋 Description

• Guide patients through the Rezilient healthcare experience and coordinate each step of the patient journey • Schedule patient appointments and complete chart preparation • Enter information accurately in required systems within needed timeframes • Request medical records from outside providers, hospitals, and facilities • Track and follow up on patient needs, communicate with providers, obtain required documents, and keep patients informed • Provide concierge customer service through fragmented and complex healthcare systems or insurance plans • Coordinate referrals to specialty care, hospitals, imaging, labs, and community resources • Complete task assignments promptly and document the patient journey • Respond to and manage patient portal messages, voicemails, and phone inquiries • Collaborate with providers, medics, Care Navigators, and the Care Management team • Escalate patient issues and workflow barriers appropriately • Manage a patient case to support care navigation • Follow standard workflows and suggest process improvements • Maintain accurate documentation and protect patient confidentiality under HIPAA protocols • Participate in company meetings, training, and brainstorming sessions

🎯 Requirements

• At least 3 years of experience in a healthcare setting speaking and supporting patients directly to deliver an excellent patient service experience • Experience scheduling patient appointments, including multi-provider or specialty scheduling • Comfortable in a fast-paced, changing environment • Experience documenting and charting patient information in electronic systems • Experience requesting, tracking, and following up on medical records from outside facilities • Experience navigating complex care systems, such as referrals, specialty care, hospital systems, and insurance coordination • Working knowledge of HIPAA and other relevant healthcare regulations • Strong interpersonal skills and ability to build rapport quickly and offer compassionate support • Advanced problem-solving and critical thinking skills • Excellent written and verbal communication skills with working knowledge of medical terminology • Strong organizational skills and attention to detail • Self-motivated and confident in managing independent projects and tasks • Flexibility to cover additional shifts as needed • Based in Missouri, Illinois, Indiana, or Minnesota • Preferred: previous experience as a medical assistant, community health worker, or in a social services role, ideally in a clinical environment • Preferred: proficiency with Mac operating systems and devices • Preferred: familiarity with athenahealth and Epic EMR software • Preferred: experience using Google Workspace • Preferred: experience with telephony and translation systems

🏖️ Benefits

• Meaningful ownership through stock options • Competitive base compensation starting between $25-27 per hour • Comprehensive medical, dental, and vision coverage options, with Rezilient contributing toward premiums • Complimentary access to Rezilient's clinical programs for the employee and household members • 401(k) retirement plan • Flexible Paid Time Off • Dedicated Paid Sick Leave, separate from FTO • 11 paid company holidays each year • Paid family leave • Optional ancillary benefits, including life insurance, disability coverage, and a Health Savings Account (HSA) • Supportive, collaborative, and diverse team environment • Company meetings, training, and brainstorming sessions

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