Senior IT Systems Engineer

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🔥 9 minutes ago

🐎 Kentucky, North Carolina – Remote

🐎 Kentucky – Remote 🌲 North Carolina – Remote

⏰ Full Time

🟠 Senior

⚙️ Systems Engineer

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Lucidworks

WebsiteLinkedInAll Job Openings

201 - 500 employees

☁️ SaaS

🤖 Artificial Intelligence

🤝 B2B

💰 $100M Series F on 2019-08

SaaS • Artificial Intelligence • B2B

Lucidworks is a leading provider of search and discovery software platforms, powering the search and discovery experience for some of the world's largest companies. They offer AI-driven solutions to enhance search relevance for eCommerce, workplace, and customer service applications. Lucidworks utilizes advanced technologies such as neural networks, lexical search, and semantic search to deliver personalized and dynamic experiences in industries like retail, financial services, healthcare, and government. Their platform enables businesses to create scalable and intelligent search functionalities that transform user interactions and drive better outcomes.

📋 Description

• Own IT systems engineering for corporate infrastructure, designing, implementing, and operating reliable, secure systems that support Lucidworks operations and meet enterprise IT standards. • Design and improve Lucidworks IT infrastructure, including identity management, endpoint management, network architecture, and SaaS integration, with a focus on scalability, security, and operational efficiency. • Set a high bar for system reliability and configuration quality through rigorous documentation, peer review of infrastructure changes, and active reduction of technical debt in owned systems. Raise design and security issues proactively. • Own the operational health of systems in your domain, contributing to SLA/uptime targets, maintaining monitoring and alerting, participating in incident response, and driving post-incident improvements that prevent recurrence. • Partner with IT leadership, security, and business stakeholders to plan and deliver infrastructure projects, communicating technical restraints, risks, and tradeoffs clearly to both technical and non-technical audiences. • Apply Gen AI tools to accelerate systems administration, scripting, and documentation work, with the judgment to critically evaluate AI-generated output and to keep sensitive credentials and infrastructure details out of AI tools. • Provide guidance and knowledge-sharing to other IT staff and act as an escalation point for complex systems issues. Contribute to a culture of documentation, ownership, and continuous improvement.

🎯 Requirements

• Ability to own deployment, maintenance, integration, and troubleshooting of all corporate systems including hardware, software, and networking; develops and designs network architecture and computer systems infrastructure. • Ability to ensure compliance with IT security policies and procedures; contributes to the organization's security posture through responsible administration, access management, and secure system configuration. • Proficiency in applying knowledge of IT security policies and compliance requirements across corporate systems; maintains adherence through documented processes, system configuration, and access controls. • Depth in experience with virtualization, cloud computing, and containerization technologies; administers enterprise systems across cloud and on-premise environments; manages Linux and Windows server infrastructure. • Skill in collaborating with management and internal partners to identify and implement sustainable IT solutions that meet business needs; provides technical support and guidance across the organization. • Skill in translating complex systems scripting, automation, and documentation requirements into precise AI prompts to accelerate IT engineering workflows, with sound judgment about what system credentials and sensitive infrastructure details may not enter any AI tool.

🏖️ Benefits

• Lucidworks believes in the power of diversity and inclusion to help us do our best work. We are an Equal Opportunity employer and welcome talent across a full range of backgrounds, orientation, origin, and identity in an inclusive and non-discriminatory way. • Applicants receive consideration based on the relevant talents, skills, and experiences they offer to our company. • Note to third party recruiters: We appreciate your interest in our job opportunities. However, we kindly request that third-party recruiters and staffing agencies refrain from contacting us regarding these positions. • We prefer to work directly with candidates and do not accept unsolicited resumes or candidate referrals from third party recruiters or agencies. • Unsolicited resumes and referrals will become the property of Lucidworks, and no fee will be paid should we hire a candidate whose resume was sent unsolicited.