Manager, Account Management Team

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $110k - $130k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

👻 Ghost score 0%

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Lumivero

WebsiteLinkedInAll Job Openings

201 - 500 employees

☁️ SaaS

SaaS

Lumivero is a software company that builds research, qualitative data analysis, risk and decision-making, and experiential learning tools — many with embedded, auditable AI. Its product portfolio includes NVivo, ATLAS. ti, Citavi and XLSTAT for qualitative, quantitative, and mixed-methods research; DecisionTools Suite, @RISK, Predict! and SharpCloud for Monte Carlo simulation, risk modeling, and decision visualization; and an Experiential Learning Cloud for managing student placements and assessment. Lumivero’s offerings emphasize Excel integration, enterprise-grade dashboards, governance and auditability, and are targeted at higher-education institutions, research teams, and organizations managing enterprise risk and project portfolios.

📋 Description

• Lead, coach, and develop the ELC Account Management team through regular 1:1s, performance reviews, pipeline inspections, and career development conversations • Hold Account Managers accountable for renewal, migration, conversion, expansion, and retention targets • Personally manage a strategic portfolio of customer accounts, renewals, migrations, conversions, and expansion opportunities • Own overall team quota attainment by monitoring forecast accuracy, pipeline health, account coverage, and pacing toward goals • Serve as primary escalation point for complex renewals, commercial negotiations, at-risk accounts, and implementation or support issues • Partner with the Director of Sales on territory plans, account assignments, capacity optimization, and hiring decisions • Collaborate cross-functionally with Customer Success, Implementation, Support, Product, Legal, RevOps, and Solutions Engineering • Establish best practices for renewal execution, migration planning, conversion strategy, forecasting, CRM hygiene, and customer engagement • Review account strategies and coach on deal strategy, negotiation, customer risk, and expansion opportunities • Report team performance, forecast, renewal health, retention metrics, and strategic account updates to the Director of Sales • Adjust working hours to support the ANZ-based Account Manager and customers through regular collaboration, coaching, and customer engagement

🎯 Requirements

• 5+ years in account management, customer success, or renewals within B2B SaaS • At least 2 years directly managing a team • Experience managing a distributed or international team • Genuine willingness to work a schedule that regularly includes evening or late-night hours to overlap with an ANZ based team member and customers • Track record owning renewal and retention targets and coaching reps through escalations and at-risk accounts • Comfort working cross functionally with Legal, Implementation, RevOps, and Support to resolve contract and account issues • Experience with Salesforce or comparable CRM • Experience in higher education, field placement, or clinical education software is a plus • Strong written and verbal communication • Able to represent the team to senior leadership and customers directly on escalated issues

🏖️ Benefits

• Full medical coverage with generous company contribution • Company-paid dental and vision coverage • Flexible PTO • Generous 401K match with immediate vesting