Senior Customer Development Executive

🔥 16 hours ago

🇺🇸 United States – Remote

💵 $171k - $236k / year

⏰ Full Time

🟠 Senior

👔 Executive

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 13%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Lyra Health

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2015

🏥 Healthcare

⚕️ Healthcare Insurance

☁️ SaaS

💰 $235M Series F on 2022-01

Healthcare • Healthcare Insurance • SaaS

Lyra Health is a mental health company that partners with organizations to deliver comprehensive and effective global workforce mental health benefits. By providing evidence-based mental health care, Lyra Health boosts employee well-being and drives business impact. Their platform offers high-quality mental health support through a global network of professionals, utilizing AI matching technology to connect members quickly with suitable providers. Lyra Health serves families, couples, adults, and children, offering support for diverse mental health needs. Their programs aim to improve employee health, productivity, and reduce healthcare costs while providing a seamless member experience.

📋 Description

• Own the commercial relationship for a book of existing customers. • Drive expansion opportunities by identifying upsell and cross-sell needs. • Lead and manage the renewal process, including pricing discussions and contract negotiations, for customers going out to RFP/RFI for renewal. • Partner with Customer Success Managers to align on strategic account plans and customer objectives. • Understand customer business models, usage trends, and product adoption to inform growth strategies. • Maintain accurate forecasts and updates in Salesforce or CRM. • Collaborate cross-functionally with Product, Marketing, and Support teams. • Achieve 95%+ renewal rate on owned accounts. • Generate measurable expansion revenue through upsell/cross-sell activity. • Maintain accurate account mapping and commercial forecasts.

🎯 Requirements

• 12+ years of experience in account executive, customer success, or renewal-focused sales roles. • Proven ability to meet or exceed expansion and renewal targets. • Excellent communication and stakeholder management skills. • High emotional intelligence (EQ); skilled at building trust and handling objections diplomatically. • Strong analytical mindset; ability to leverage customer data and product usage insights. • Comfortable with contract terms and commercial discussions. • CRM proficiency (Salesforce, Gainsight, or equivalent). • Experience in B2B healthcare companies. • Experience working in a CS-led or post-sale sales model. • Understanding of the healthcare landscape and customer pain points.

🏖️ Benefits

• Comprehensive healthcare coverage (including medical, dental, vision, FSA/HSA, life and disability insurances) • Lyra for Lyrians; coaching and therapy services • Equity in the company through discretionary restricted stock units • Competitive time off with pay policies including vacation, sick days, and company holidays • Paid parental leave • 401K with up to 3% matching • Monthly tech allowance • Well-being perks and activities • Surprise swag • Regular community celebrations

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume