Tier 1 Engineer

🔥 2 minutes ago

🍂 Massachusetts – Remote

🍂 Massachusetts – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

👷🏻‍♀️ Engineer

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Magna5

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2001

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

Magna5 is a leading provider of IT services, offering a comprehensive range of solutions including managed IT services, cybersecurity, and cloud hosting. With a national presence and strategic acquisitions like ThreatAdvice, they enhance their cybersecurity expertise and broaden their service offerings. Magna5 focuses on delivering IT consulting, compliance readiness, and multilayered security services to businesses across the U. S. , particularly in financial services and healthcare sectors. They are recognized for robust solutions that ensure businesses' operations are secure, compliant, and efficient.

📋 Description

• Respond to client inquiries and technical support requests via phone, email, and ticketing systems • Troubleshoot and resolve basic hardware, software, and network issues for desktops, laptops, printers, and mobile devices • Escalate complex issues to Tier 2/3 support according to established procedures • Document client interactions, troubleshooting steps, and resolutions in the service management platform • Perform password resets, account unlocks, and basic user administration in Active Directory, Office 365, and similar environments • Follow up with clients to ensure issues are fully resolved and provide status updates • Maintain customer satisfaction through friendly, empathetic communication and quality service • Participate in ongoing training to develop technical skills and stay current with technologies and company procedures • Work closely with staff members under the direction of the End User Support Manager

🎯 Requirements

• 2+ years of experience in a help desk, IT support, or customer service role (MSP experience a plus) • Experience with PSA and RMM Tools • Foundational knowledge of Windows and Mac operating systems • Familiarity with Microsoft 365, Active Directory, and common business applications • Basic understanding of networking concepts (TCP/IP, DNS, DHCP) • Strong verbal and written communication skills • Excellent problem-solving abilities and attention to detail • Ability to multitask, prioritize, and work effectively in a fast-paced environment • High school diploma or equivalent required • At least one certification in CompTIA A+, N+, or S+, or Microsoft Beginner Certificates preferred • Candidates with multiple certifications will have priority consideration

🏖️ Benefits

• Paid time off including paid holidays and floating holidays • Bonus potential based on individual and company performance • Highly competitive and flexible medical, dental, and vision benefits plans • 401(k) with employer match • Tailored Life and Disability insurance plans • Full reimbursement for approved professional certification and career enriching opportunities • Ongoing training opportunities