Tier 2 Network Engineer, End User Support

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🛜 Network Engineer / Network Administrator

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Magna5

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2001

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

Magna5 is a leading provider of IT services, offering a comprehensive range of solutions including managed IT services, cybersecurity, and cloud hosting. With a national presence and strategic acquisitions like ThreatAdvice, they enhance their cybersecurity expertise and broaden their service offerings. Magna5 focuses on delivering IT consulting, compliance readiness, and multilayered security services to businesses across the U. S. , particularly in financial services and healthcare sectors. They are recognized for robust solutions that ensure businesses' operations are secure, compliant, and efficient.

📋 Description

• Respond to customer support requests through tickets, phone, and email, resolving advanced networking issues • Troubleshoot and support switches, routers, firewalls, VPNs, and related network infrastructure across client environments • Diagnose recurring issues, identify root causes, and implement practical solutions to reduce repeat incidents • Document resolutions clearly and contribute knowledge base articles • Collaborate with other engineers on escalations, internal projects, and network design initiatives • Track time, activity, and communication accurately across internal systems • Participate in certification training and maintain relevant technical credentials • Join an on-call rotation and support client needs outside standard hours when required

🎯 Requirements

• Strong troubleshooting ability across core networking technologies and client environments • Comfort making independent decisions and moving issues toward resolution without excessive oversight • Ability to manage multiple priorities and shift quickly based on ticket severity and customer impact • Clear written communication for documentation and customer-facing updates • Working knowledge of routing, switching, firewall behavior, VPNs, and network availability concepts • Ability to collaborate effectively while contributing as a strong individual technical resource • Minimum of 3 years of experience administering or supporting networking technologies • Associate or bachelor’s degree in Information Technology or equivalent relevant experience • Experience with NAT/PAT, VPN, EIGRP, OSPF, BGP, MPLS/VPLS, Radius, LDAP, 802.1x, Spanning Tree, Port Channels, SD-WAN, QoS, and traffic shaping is valued • MSP or professional services experience is a plus • Relevant networking certifications are preferred, including CCNA, NSE4, PCNSA, or Azure/AWS networking certifications • Ability to participate in on-call rotation and support client needs outside standard hours when required

🏖️ Benefits

• 100% fully remote • Extensive paid time off including paid holidays and float holidays • Highly competitive and flexible medical, dental, and vision benefits plans to suit your needs • 401(k) with generous employer match • Tailored Life and Disability insurance plans • Full reimbursement for approved professional certification and career enriching opportunities • Monthly mobile phone plan and internet service stipend • On-call support outside standard hours when required