Implementation Manager

🔥 14 hours ago

🇺🇸 United States – Remote

💵 $65k - $75k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🛠️ Implementation Specialist

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Mangomint

WebsiteLinkedInAll Job Openings

11 - 50 employees

💼 Consulting

🏥 Healthcare

🏨 Hospitality

💰 $13M Series A on 2022-12

Consulting • Healthcare • Hospitality

Mangomint is a leading software provider aimed at revolutionizing the salon and spa industry. The company offers a comprehensive suite of features designed to streamline business operations and enhance the client experience. These features include appointment scheduling, payment processing, client management, online booking, two-way texting, retail and inventory management, and much more. Mangomint caters to a variety of business types within the beauty and wellness sectors, such as hair salons, spas, beauty salons, and wellness centers. Their user-friendly platform allows businesses to automate daily operations, reduce costs, and improve efficiency, making it the preferred choice for salon and spa owners looking to optimize their services and customer engagements.

📋 Description

• Process an average of 40+ import tickets daily • Clean, reformat, and validate customer data, including client records, gift cards, products, and marketing lists • Monitor automated jobs, catch stalled runs, triage error alerts, and work with engineering on fixes and new platform support • Own quality assurance on every import ticket • Flag anything unexpected clearly and promptly • Coordinate with Onboarding Managers, Account Executives, and Support Team to keep imports aligned with customer needs • Create and maintain documentation to ensure consistent, repeatable team processes • Lead data migrations using hands-on file work and automated tools • Partner with cross-functional teams to resolve technical challenges • Ensure customers experience a seamless transition from previous software

🎯 Requirements

• Experience with data migration between software platforms, ideally in an onboarding or implementation role • Experience migrating complex customer data between software platforms, particularly CRM, ERP, accounting, payroll/HRIS, healthcare, POS, vertical SaaS, property management, or e-commerce • Capable of cleaning messy spreadsheets and organizing inconsistent data with an eye for discrepancies • Sharp attention to detail • Clear, proactive communicator • Ability to document as you go to enable knowledge sharing • Thrives in structure and processes • Organized and able to juggle multiple open tickets against a defined deadline • Careful handling of sensitive data in accordance with HIPAA requirements • Experience working in a fully remote environment is a plus

🏖️ Benefits

• Health, dental, vision, life & LTD insurance • Generous monthly wellness budget for gym memberships, yoga, etc. • Premium subscription to the Calm app • One Medical membership • Flexible and unlimited PTO • 401k plan available (no matching) • Employee stock option program • Equity • Commission • Global team members come together in person every few months