Care Operations Associate

🔥 0 minutes ago

🌵 Arizona, California, +6 more states – Remote

🌵 Arizona – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🥔 Idaho – Remote 🎰 Nevada – Remote 🌲 Oregon – Remote ⛷️ Utah – Remote ☕ Washington – Remote

💵 $50k - $60k / year

⏰ Full Time

🟡 Mid-level

⚙️ Operations

👻 Ghost score 1%

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Marble Health

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2024

🏥 Healthcare

📚 Education

☁️ SaaS

Healthcare • Education • SaaS

Marble Health is a telehealth provider focused on delivering personalized mental health therapy to students. They offer virtual appointments with licensed therapists (including multilingual clinicians) and emphasize fast access to care—appointments within about four days and no waitlists—while accepting most insurances including Medicaid. Marble partners with schools to streamline referrals and facilitate secure communication between therapists, school staff, and guardians to address issues like bullying, school avoidance, and performance anxiety; they also provide services directly to families (individual, group, and family therapy). Their offering combines clinical services with a technology platform that coordinates care and reporting for school districts and families.

📋 Description

• Manage a caseload of referred families as their trusted point of contact from referral through intake • Engage with families by phone, email, and other channels • Answer questions, resolve blockers, and navigate complex cases • Maintain consistent follow-through and re-engagement to move families toward intake • Make 60 to 80 outbound calls daily to families referred by schools • Help families commit to starting care and ask whether they know anyone else who could use support • Collaborate with Growth, Product, and Engineering to unblock cases and streamline workflows • Surface patterns where families get stuck and provide feedback on products, tools, and messaging • Improve the intake experience and day-to-day care operations processes

🎯 Requirements

• 3+ years of professional experience • Experience in a startup or high-growth environment with ambiguous problem solving is ideal • Experience in high-communication roles involving structured phone or video conversations • Ability to manage high call volume without sacrificing quality • Ability to build trust quickly with families, counselors, and teammates • Ability to work through complexity and ambiguity • Strong organizational skills for managing a detailed caseload, maintaining clean notes, and reliable daily rhythms • Positive energy and stamina for high-volume, high-impact work • Mission-driven interest in improving access to mental health care for children

🏖️ Benefits

• Competitive compensation • Commission: $10,000 on-target commission • Equity • Full benefits • Clear growth path • Leadership support

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