Sales Engineer

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $105k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💸 Sales Engineer

👻 Ghost score 4%

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• Jobs at this company usually fill in 83 days.

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Mashgin

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2015

🍽️ Food & Beverage

🏥 Healthcare

📦 Logistics

💰 $62.5M Series B on 2022-05

Food & Beverage • Healthcare • Logistics

Mashgin is a leading company utilizing computer vision technology to revolutionize the checkout experience across diverse industries. Their AI-powered checkout solutions enable users to swiftly and accurately ring up items by assessing product characteristics such as shape, size, color, texture, and reflection, thereby reducing checkout times significantly. Analyses indicate that Mashgin's self-checkout systems can enhance customer satisfaction and increase revenue, making them ideal for places like convenience stores, stadiums, cafes, higher education institutions, and healthcare facilities. With over 800 million transactions processed and a user base spread across 4,000 locations, Mashgin's technology is paving the way for faster, hassle-free checkouts worldwide.

📋 Description

• Partner with Sales and existing account teams to understand customer workflows, technical requirements, infrastructure, and expansion opportunities • Lead technical discovery, product demonstrations, solution walkthroughs, and feasibility discussions with operational and IT stakeholders • Identify technical dependencies, limitations, and potential blockers; recommend configurations or alternatives • Design and validate customer workflows involving Mashgin hardware, software, cloud services, and third-party platforms • Coordinate integration requirements and testing for payments, POS, loyalty, stored value, campus dining, and other enterprise systems • Serve as a technical point of contact for pilots, complex implementations, account expansions, and new capabilities • Coordinate technical validation and readiness checks with customers, deployment teams, Support, and third-party providers • Identify and help resolve technical blockers before go-live; participate in onsite testing or customer visits when needed • Investigate high-impact configuration, connectivity, and integration issues beyond standard support procedures • Use logs, diagnostics, API testing, and issue reproduction to distinguish operational issues, defects, and enhancement requests • Coordinate escalations with Support, Product, Engineering, and partners; communicate findings, workarounds, and next steps • Translate customer needs and field observations into actionable technical requirements and product feedback • Help prioritize technical dependencies and communicate feasibility, tradeoffs, and customer impact across teams • Create and maintain integration guides, testing procedures, troubleshooting notes, and reusable implementation documentation • Share technical knowledge with internal teams and contribute to scalable Sales Engineering processes

🎯 Requirements

• Experience in Sales Engineering, Solutions Engineering, systems integration, customer-facing technical support, or a related role • Strong analytical troubleshooting skills and ability to independently investigate unfamiliar technologies • Working knowledge of networking fundamentals such as TCP/IP, DNS, DHCP, and firewalls • Experience with APIs, web services, or third-party software integrations • Clear written and verbal communication with technical and nontechnical stakeholders • Ability to coordinate multiple initiatives across teams and adapt to changing priorities • Willingness to travel for customer meetings, pilots, events, or onsite technical validation as needed • Experience with payment terminals, gateways, POS, loyalty, or stored-value integrations • Familiarity with REST APIs, JSON, HTTP, authentication, and tools such as Postman • Experience with Linux, command-line diagnostics, logs, or scripting (Python/Bash) • Experience in retail, hospitality, foodservice, sports and entertainment, healthcare, or higher education technology • Experience working with enterprise customers and multiple external technology providers

🏖️ Benefits

• Growth opportunities toward strategic integrations, technical mentorship, Senior Sales Engineer, Solutions Engineer, or Sales Engineering leadership responsibilities • Advancement does not require transitioning into account management

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