Director, Customer Solutions – Growth

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☕ Washington – Remote

☕ Washington – Remote

💵 $90k - $125k / year

⏰ Full Time

🔴 Lead

📈 Growth Marketing

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Masterworks

WebsiteLinkedInAll Job Openings

51 - 200 employees

💸 Finance

Finance

Masterworks is a full-service agency that focuses on engaging hearts and minds for faith-based organizations and their causes. Additionally, it is democratizing the art market by allowing individuals to invest in blue-chip artworks valued between $1-30 million. The company's offerings include investments in notable works by renowned artists like Banksy, Basquiat, and Picasso, showcasing the value of blue-chip art which has significantly outperformed traditional market indices. Masterworks has garnered significant media attention from major outlets such as Fox Business, Barron’s, and CNBC.

📋 Description

• Oversee strategic coordination between Customer Success, Media, and Creative teams to deliver a seamless client experience • Define and implement internal processes and workflows that optimize handoffs and collaboration between service departments • Monitor customers’ industries, markets, competition, industry trends, and emerging technologies to propose aligned solutions • Ensure integrated creative and media solutions align with company strategy, Customer Success objectives, and client performance goals • Build and maintain high-trust customer relationships throughout the lifecycle from pre-sales consultation through renewal • Serve as a senior customer contact and advise on marketing strategies and business goals • Translate customer goals into actionable objectives for internal teams • Oversee delivery of campaign performance data, regular reports, and strategic presentations to clients • Refine onboarding materials and customer success documentation • Ensure prompt and professional resolution of elevated customer concerns and issues • Identify existing-customer revenue growth, upsell, and cross-sell opportunities • Identify and contact prospective customers and support the sales team in high-value pitches • Manage Customer Success Managers and Creative Directors • Set measurable Customer Success goals, monitor performance, and provide regular feedback • Foster a collaborative, high-performance environment across integrated service teams • Help define skill sets and hiring profiles to scale service delivery teams • Model Infinite Media’s core values and vision

🎯 Requirements

• Deep operational understanding of media and creative disciplines • Strategic thinking and ability to integrate client-facing service teams • Ability to build high-trust customer partnerships and drive customer satisfaction • Ability to advise customers on marketing strategies and business goals • Ability to deliver campaign performance data, reports, and strategic presentations • Ability to identify upsell, cross-sell, and new-business opportunities • Experience managing Customer Success Managers and Creative Directors is implied by the management responsibility