Senior Functional Consultant, D365 CE

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MCA Connect

WebsiteLinkedInAll Job Openings

201 - 500 employees

🏥 Healthcare

📦 Logistics

💼 Consulting

💰 Private Equity Round on 2020-07

Healthcare • Logistics • Consulting

MCA Connect is a leader in IT services and consulting, specializing in Microsoft Cloud industry solutions aimed at unlocking innovation and providing actionable business insights for manufacturers. With over 20 years of industry expertise, the company focuses on helping manufacturers navigate unique challenges through strategic solutions and innovation. MCA Connect offers services in manufacturing strategy, connected applications, platform management, and manufacturing intelligence, leveraging tools such as Microsoft Dynamics 365 and Azure to support clients in their digital transformation journeys.

📋 Description

• Gather requirements and document business processes • Configure Dynamics 365 CE and Power Platform capabilities • Participate in discovery and design sessions to capture requirements, process needs, user stories, acceptance criteria, and configuration decisions • Configure model-driven apps, tables, forms, views, dashboards, business rules, business process flows, queues, routing, security roles, and basic automation • Support Sales, Customer Service, Field Service, Customer Insights, and related CE/CX capabilities • Prepare functional design documents, process flows, configuration workbooks, test scripts, training materials, and user adoption content • Maintain requirements traceability across discovery, design, configuration, testing, UAT, and training materials • Support backlog refinement, sprint demos, CRP/UAT planning, test execution, defect triage, release readiness, go-live support, and hypercare • Partner with technical consultants on integrations, data migration, reporting, security, and custom extensions • Evaluate standard functionality versus customization and escalate scope, adoption, data, and process risks • Guide junior resources where appropriate and own defined workstreams with limited oversight • Maintain awareness of Microsoft Copilot, embedded intelligence, Power BI, and automation capabilities

🎯 Requirements

• 4+ years’ experience implementing or supporting Dynamics 365 Sales, Customer Service, Field Service, Customer Insights, or comparable CRM platforms • Working knowledge of Dataverse, model-driven apps, Power Automate, dashboards, basic reporting, Microsoft 365 integration, and user security concepts • Ability to produce clear documentation, manage assigned work, communicate status, and collaborate effectively with clients and internal teams • Understanding of agile delivery, user stories, acceptance criteria, test management, training, and change/adoption fundamentals • Recommended certifications: PL-200; MB-280, MB-230, MB-240, or relevant CE module certifications preferred

🏖️ Benefits

• One of the best bonus structures in the industry • Unlimited Paid Time Off (UPTO) • 401k Plan with Company Matching Contribution • Monthly Stipend for Home Office Expenses • Subsidized Medical, Dental and Vision Coverage • Health Savings and Flexible Spending Accounts • Company Paid Life and Disability Insurance • Training, Certification and Continuing Education Support • Opportunities for personal and professional growth