Manager – Family Intake and Enrollment

🔥 12 hours ago

🇺🇸 United States – Remote

💵 $80k - $100k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

👻 Ghost score 0%

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MeBe

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🏥 Healthcare

⚕️ Healthcare Insurance

🧘 Wellness

Healthcare • Healthcare Insurance • Wellness

MeBe is a comprehensive healthcare provider that specializes in therapy and support for children and their families. The company offers a range of services including Applied Behavior Analysis (ABA), speech and language pathology, occupational therapy, and social skills programs. MeBe operates learning centers across multiple locations in the United States such as San Diego, Los Angeles, the Bay Area, Seattle, Phoenix, and Northern Virginia. They focus on delivering engaging, customized therapy that is tailored to each child's unique needs. The company integrates diagnostic rigor with research-based strategies to support families in need of therapy solutions. MeBe is dedicated to enhancing the lives of children through compassion, inclusion, and expert care.

📋 Description

• Lead the Family Success Liaison team and own the family journey from initial inquiry through service start • Ensure comprehensive whole-child family discovery covering developmental, communication, sensory, social, behavioral, and educational needs • Ensure smooth insurance verification, benefits education, and funding workflows • Manage and optimize CRM and customer communication systems, including workflow configuration, automation, data quality, reporting, troubleshooting, and team adoption • Establish and improve standards, templates, workflows, quality controls, and reporting for FSL execution • Monitor CRM hygiene, response times, outreach cadence, documentation, appointment progression, and journey-stage movement • Hire, train, coach, and performance-manage the FSL team • Review calls, emails, texts, CRM activity, and family progression to identify gaps and provide feedback • Own lead-to-enrollment funnel performance and reporting, including response time, contact rates, discovery calls, site tours, assessment conversion, authorization progression, service starts, lead aging, and drop-off • Partner with Site Directors and Operations to align intake and enrollment with clinical capacity and site growth goals • Partner with Business Development to strengthen referral relationships and improve referral outcomes

🎯 Requirements

• Demonstrated success leading and developing a client-facing team, including hiring, training, quality monitoring, coaching, accountability, and performance management • Proven ownership of intake-to-enrollment performance, including pipeline management, follow-up execution, reducing drop-off, and achieving measurable enrollment outcomes • Demonstrated success owning CRM and customer communication systems, ideally Zoho CRM, Zoho Bookings, RingCentral, or comparable platforms, including workflow configuration, automation, data quality, reporting, and team adoption • Strong process-improvement mindset with ability to identify workflow breakdowns, design and implement practical solutions, and measure efficiency, quality, and conversion improvements • Ability to translate performance metrics into action, identify trends and breakdowns, establish accountability, and improve individual and team performance • Exceptional verbal and written communication and relationship-building skills • Ability to navigate complex or escalated situations and build trust without pressure • Ability to work cross-functionally with Site Directors, Operations, Business Development, and clinical leaders • Experience in ABA, behavioral health, healthcare, patient access, admissions, or another high-touch service environment preferred • Ability to pass a background check (Required) • Must be legally authorized to work in the United States

🏖️ Benefits

• Industry benchmarked, competitive pay • Twenty-nine paid days off • Medical, Vision, Dental- 80% Employee, 50% Dependents • Life, AD&D, Accident, Hospital Indemnity, Short Term Disability, and Critical Illness Insurance • Discounted pet insurance • 401k program • Monthly CEU Trainings • Tuition discounts through University Partnerships