Regional Manager, Clinical Excellence – Midwest

🔥 12 hours ago

🇺🇸 United States – Remote

💵 $130.5k - $176.4k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

👔 Manager

👻 Ghost score 0%

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Outset Medical, Inc.

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2010

🏥 Healthcare

💼 Consulting

📦 Logistics

💰 $300M Post-IPO Debt on 2022-11

Healthcare • Consulting • Logistics

Outset Medical, Inc. is a medical technology company that specializes in providing innovative dialysis solutions. Their flagship product, Tablo, is designed to simplify and enhance the dialysis process, reducing costs and complexity. Tablo offers an all-in-one device for health systems to treat dialysis patients across various settings, including hospitals and home environments. The device supports multiple dialysis modalities and features cloud-based monitoring, enabling efficient data management and improved patient outcomes. Outset Medical aims to make dialysis more accessible and efficient for patients with acute and chronic renal failure, catering to needs in both clinical and home settings.

📋 Description

• Lead the clinical excellence managers in the Midwest region through account management and customer success • Foster relationships with the clinical excellence team and partner with customers to ensure high standards of patient care • Participate in the sales process with the sales team to support long-range planning • Develop and implement processes and structures that drive customer satisfaction and loyalty • Collaborate with departments to support strategic objectives • Collaborate with the capital sales team to expand partial footprints • Support sales for new and expansion opportunities through customer education, implementation, adoption, use, and customer success • Provide education, documentation, product-related input, implementation support, and best-practice guidance without making customer clinical or operational decisions • Ensure routine and quality customer business reviews • Provide in-person and virtual support to customers, partners, and Outset team members • Assist with business, clinical, operational, and financial action planning • Advance strategic priorities with key stakeholders • Participate in policy and procedure creation to support high-quality patient care • Develop team skills, drive refresh strategy, and lead transitions for problem accounts • Collaborate with marketing, clinical, service, commercial, and Sales Effectiveness teams • Manage relationships with healthcare providers, professional organizations, regulatory agencies, and external vendors • Ensure compliance with relevant regulations and standards • Lead and coach the clinical excellence team and support career development • Serve as the point of contact for customer escalations and issues • Track and communicate team priorities, metrics, and successes • Develop clinical strategies to expand medical-device utilization and support training for successful implementation and use

🎯 Requirements

• Bachelor's degree in nursing or a related field • Registered Nurse (RN) • 2+ years of nursing leadership experience in a healthcare or medical device setting • Proficiency in compliance regulations and standards • Strong communication and leadership skills • Experience in developing a business plan and financial models • Deep understanding of the health system accreditation process • Strong process and quality improvement background • Competence translating data and analytics into action plans • Working knowledge of Word, Excel, and PowerPoint applications • Willingness to travel extensively, up to 75% • Candidates should be based within the Midwest region with convenient access to a major airport • Desired: functional knowledge of dialysis or other relevant medical technologies • Desired: experience in or collaboration with the medical device industry • Desired: MSN or MBA; DNP • Advanced certifications in nursing or related fields preferred • Preferred certifications include CNE, NEA-BC, CPHQ, CNL, CMSRN, and CCRN