Customer Intake Specialist – Extended Coverage Representative

🔥 0 minutes ago

🐊 Florida, New Jersey, +4 more states – Remote

🐊 Florida – Remote 🏖️ New Jersey – Remote 🌲 North Carolina – Remote 🚗 Michigan – Remote 🔔 Pennsylvania – Remote 🤠 Texas – Remote

💵 $21 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 0%

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Medical Guardian

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2005

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Medical Guardian is a company that specializes in providing medical alert systems for seniors and individuals with specific healthcare needs. They offer a range of on-the-go and in-home alert devices designed to ensure the safety and independence of their users. Their products include mobile alert devices with long battery life and extensive signal range, as well as in-home systems with state-of-the-art features such as fall detection. Medical Guardian aims to help customers live without limits by providing reliable emergency response technology that is ranked highly on numerous review sites. Since 2005, they have been committed to quality service and safety, certified by industry-leading standards.

📋 Description

• Input new orders arriving via phone, fax, or email into the customized system • Verify information contained on order forms • Communicate with customers or referring sources as needed • Navigate healthcare portals to find customer information needed during intake • Enter orders and relevant information into the customized system • Correct existing customer records when notified of changes • Cancel customer accounts or services when needed • Answer daily calls and emails from customers and care managers • Monitor queues for new orders, customer record updates, and service cancellations • Review communications critically to determine required actions • Identify missing or incorrect information and take steps to correct and process orders • Answer inbound calls from members wishing to opt in to eligible Medicare Advantage services • Work independently and maintain productivity during evening hours with limited or no direct managerial support

🎯 Requirements

• Must be legally authorized to work in the United States without the need for employer sponsorship now or in the future. • Minimum associate degree in healthcare related field (preferred) • Proficiency in the Microsoft Office suite of applications required • Ability to type at least 40 WPM • Must complete daily tasks assigned • Must be detail oriented • Ability to adapt to changes • Intelligent individual with excellent oral and written communication skills • Critical thinker - ability to decipher when things are missing or incorrect • Accurate and organized - heavy data entry of important information • Friendly phone demeanor - will be in direct contact with both customers and referring sources • Team player - will work on the Intake team as well as with other departments daily • Punctual and reliable with a professional appearance and demeanor • Compliance with HIPAA guidelines required

🏖️ Benefits

• Health Care Plan (Medical, Dental & Vision) • Paid Time Off (Vacation & Public Holidays) • Short Term & Long Term Disability • Retirement Plan (401k)