Account Manager III

🔥 3 minutes ago

🇺🇸 United States – Remote

💵 $71.6k - $120k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

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MedImpact Healthcare Systems, Inc.

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1988

💼 Consulting

🛡️ Insurance

📦 Logistics

💰 $1.4M Seed Round on 2013-09

Consulting • Insurance • Logistics

MedImpact Healthcare Systems, Inc. is a pharmacy benefit manager that works with health plans to make pharmacy benefits more accessible and affordable for members. The company serves over 20 million members and handles more than $40 billion annually in pharmacy transactions. MedImpact provides a variety of services including medication reminders, home delivery, and more to empower individuals to manage their prescriptions effectively. By leveraging technology and resources, MedImpact aims to offer a better choice within the pharmacy benefits market and supports health solutions in ensuring convenient and reliable access to medications for its members.

📋 Description

• Lead and manage all operational aspects of servicing and retaining clients • Manage the transition of new business into MedImpact effectively, accurately, and timely • Ensure customer satisfaction throughout the client lifecycle, from conception and implementation through business relationship management and renewal • Lead and collaborate with assigned client teams, over 30 business units, customers, and consultants • Ensure products, services, project deliverables, service levels, timelines, and client requirements meet service agreements • Develop, build, and maintain client business relationships and manage day-to-day operations and new implementations • Champion clients’ operating requirements across the organization, including benefit design, pharmacy network composition, claims adjudication expectations, reimbursement methodologies, metrics, and reporting tools • Improve service performance, resolve and escalate issues, provide feedback, and incorporate lessons learned into client planning strategies • Lead core and extended client teams through business relationship management and renewal phases • Maintain documentation, testing protocols, claims analysis, and client technical and service specifications • Lead onboarding implementations for new business, including documentation, client communications, reviews, sign-offs, site visits, and conference calls • Track project milestones and deliverables, identify risks, and provide regular status updates to leadership • Educate clients on MedImpact systems and processes • Manage clients and consultants in compliance with client service agreements • Partner with business units to ensure accurate claims adjudication setups • Analyze claims results and identify discrepancies, inaccuracies, anomalies, and unexpected consequences • Resolve adjudication configuration issues during implementation • Complete special projects, lead workgroups, oversee system functionality development, and mentor/train staff • Provide management feedback on client requirements and business development opportunities • Identify and recommend client and operational improvements

🎯 Requirements

• Bachelor's degree from four-year college or university or equivalent combination of education and experience • For Account Manager III: minimum of six (6) years of account management or related client services experience • At least six (6) plus years’ experience with Project Management or Project Coordination using best practices for project methodology • Healthcare, Pharmacy Benefit Management (PBM), managed healthcare service organization, insurance company, or other health-related entity experience strongly preferred • Familiarity with healthcare-related state and government regulations such as Medicaid and CMS • Intermediate to advanced skill set in MS Office, Word, Excel, PowerPoint, Project, and Outlook • Intermediate to advanced knowledge in Visio • Experience as a user of multiple business software applications • Pharmacy Technician license or national certification desired • Successful completion of MedImpact Internal Certifications required within one (1) year of active employment • Outstanding numeric, verbal, written, logic, and analytical skills • Excellent organization and written and verbal communication skills • Ability to effectively communicate proposed design solutions in a consultative manner • Good business acumen and understanding of PBM service business processes • Expert problem-solving, problem analysis, and discernment under pressure • Planning, organizing, prioritizing, negotiating, team building, and leadership capabilities • Demonstrated ability to positively interact with clients at all levels • Accountability for achieving service commitments and delivering results under tight timelines • Ability to travel domestically up to 30% of the time • This position is not eligible for Sponsorship

🏖️ Benefits

• Medical / Dental / Vision / Wellness Programs • Paid Time Off / Company Paid Holidays • Incentive Compensation • 401K with Company match • Life and Disability Insurance • Tuition Reimbursement • Employee Referral Bonus • Domestic travel opportunity of up to 30% of the time