Customer Delivery Specialist

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Mentor Collective

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2015

📚 Education

👥 HR Tech

☁️ SaaS

Education • HR Tech • SaaS

Mentor Collective is a peer mentoring platform focused on higher education that aims to increase student engagement, retention, and sense of belonging. The platform connects students with mentors to provide support and actionable insights into their needs, thus helping institutions close equity gaps and improve student persistence. Mentor Collective is praised for its ability to scale high-impact mentorships without overburdening institutional staff, and it offers resources to aid various types of institutions, including colleges, universities, and technical colleges. The initiative is backed by notable education foundations such as the Lumina Foundation and ECMC Group.

📋 Description

• Lead and coordinate workflows for a portfolio of higher education partners, tracking deliverables and proactively addressing risks • Support configuration of mentoring programs in the Mentor Collective platform based on institutional goals, matching parameters, and custom user roles • Build and tailor surveys, communication templates, and other core assets • Guide customers through participant data collection, spreadsheet formatting, and system verification • Perform quality assurance checks before program go-live • Coordinate participant matching workflows and implementation phase readiness • Facilitate orientation calls and platform walkthroughs for administrators and staff • Assist in developing user guides, launch kits, and self-service customer resources • Serve as a responsive point of contact for customer questions • Leverage AI, automation, and internal software tools to streamline administrative tasks • Collaborate with Partner Support, Account Executives, Product and Engineering, and Customer Success Managers • Identify repetitive tasks, suggest workflow improvements, and refine playbooks and customer resources

🎯 Requirements

• Bachelor’s degree required • Entry-level role; 0–2 years of experience • Relevant internships, campus leadership, or customer-facing roles are a plus • Curious and highly trainable; able to learn new software quickly and apply feedback • Strong organization and project management skills • Detail-oriented; able to manage multiple deadlines • Strong written and verbal communication skills • Comfortable presenting over Zoom and guiding customers through multi-step processes • Proactive self-starter who anticipates needs and takes ownership of issues • Logical problem-solving and troubleshooting ability • Interest in education technology, software workflows, AI tools, and higher education

🏖️ Benefits

• 100% remote company • 5 Medical plans - all PPO plans • 1 Medical plan option is 100% employer-covered (employee-only tier) • 5 Dental/Vision plans • HSA, FSA, Dependent FSA options • Talkspace mental health therapy covered at no cost to the employee • Annual travel benefits to seek out-of-state care from specialists for reproductive and gender-affirming care • One Medical membership covered at no cost to the employee • Flexible PTO with a minimum requirement for employees • 12 Company holidays • Company-wide 'winter break' between Christmas & New Year each year • 401k benefits + Company Match • Stipend for WFH office setup • Flexible work schedule • Ability to work remotely while traveling • Opportunity for $5,000–$10,000 in bonus potential